Also the problem is that mail clients treat the instructions like a signature, so it hides them. I bet this wouldnt happened if the instructions were at the top, which agreed, would be pretty irritating to most users.
Another thing is that the instructions are not clear enough: To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org Would a lenghtier explanation of the process be needed. We could record a youtube video explaining how to de-subscribe and insert the link on these message this way users wil have at least more documentation on the unsubscription process. We do talk about it more at lenght at the mailing list pages: http://openoffice.apache.org/mailing-lists.html#using-mailing-lists Maybe a link to such page is required. I woudl also add further instruction on the page as to interact with the mailing list bot, so the user can know his subscription information. On 8/27/14, Martin Groenescheij <mar...@groenescheij.com> wrote: > > On 27-8-2014 15:55, Felmon Davis wrote: >> On Tue, 26 Aug 2014, Andrea Pescetti wrote: >> >>> On 26/08/2014 Felmon Davis wrote: >>>> why are so many people "finding themselves" subscribed to this list? is >>>> there a subscription link on some webpage they accidentally click? >>> >>> All subscriptions require opt-in (you send a request, receive a >>> confirmation request and reply to it). So far, we tried different >>> explanations but in the end the most plausible explanation, backed by >>> what moderators see when helping people unsubscribe, is simply that >>> some users are not very familiar with mailing lists of with the >>> expected traffic (and often this is the only mailing list they >>> subscribe to). >>> >>> Regards, >>> Andrea. >> >> so according to this, people don't understand the idea of a >> "subscription" or "mailing list." alright. in addition, in their >> irritation, they fail to notice the instructions for cancelling. >> > No the problem is that the user is subscribed with a different email > address. > He is subscribed with kwoo...@videotron.ca but tries to unsubscribe with > kwoo...@gmail.com > he probably has his email forwarded. >> F. >> > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org > > -- Alexandro Colorado Apache OpenOffice Contributor 882C 4389 3C27 E8DF 41B9 5C4C 1DB7 9D1C 7F4C 2614 --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
