Hi
On Tue, Jan 14, 2014 at 2:37 PM, pgaltieri . wrote: > I didn't pay for the internal testing group, but I still had to fix > problems they reported. > Oh, come on. The internal testing group is not working for free. Are they? They are your colleagues. So the comparison is still off the mark. In some cases, I have redirected bug reporters to upstream and in some cases, I have filed it myself. It really depends on the issue and whether I already have a good working relationship with upstream, the complexity of the issue, whether I can easily reproduce the problem etc. >Even reporting upstream doesn't always help. The problem I mentioned has been > sitting upstream for 3 weeks with no response Yes indeed. That can happen. What did you really expect? You are not using a commercial product with any kind of support agreements. Most of the components you use in Fedora is written and maintained by volunteers who might not respond quickly to a bug report if they are busy. Even for components that has been developed primarily by commercial organizations, they aren't necessarily going to prioritize your issues. In general, I would recommend you file bug reports upstream if they aren't specific to Fedora. Rahul
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