On 11/12/2013 04:03 PM, Cameron Simpson wrote:
And the front line phone staff may be unaware of the issue.
Speaking as somebody who did phone tech support for an ISP, that's quite possible. Granted, we did have a page that (supposedly) listed all known outages, but it was almost never up to date and usually just claimed that all was OK even when our email servers had been down for hours, or something like that.
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