On 02/18/2013 07:06 PM, Joe Zeff wrote:
On 02/18/2013 03:57 PM, Gordan Bobic wrote:
So your argument is that developers should focus on the feedback that is
rare to the point of non-existence instead of the feedback that is
arguable to be unreliable?
Let me ask you two questions: first, should developers follow any
support mailing lists or forums for their programs and second, if they
do, should they identify themselves as such? As far as the first
goes, I happen to think that they should because that's a good way to
find out what the average user thinks and/or wants. I have no opinion
on the second because there are (in my mind) equally good reasons both
for being open about it and keeping quiet. It all depends, to me, on
what the person in question wants.
I don't think you can take comments on lists or forums to represent the
opinions and experience of average users.
If developers want to join in and say who they are, I think that's
great. If they are *afraid* to tell users they are developers, that says
something ugly about those users.
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