On 12/07/2011 08:35 AM, Digimer wrote: > Explain your problem in some detail. The more you tell about your > problem, what log messages are being generated, how it's failing and so > on will help others help you.
As I've mentioned before, I used to do telephone tech support. After a while I learned never to refer to "your problem" because some people would take it too personally and think it meant either that they had a problem or that they *were* the problem. (Of course, this was true all too often, but you're not supposed to tell the customers that.) As I came to understand this, I learned ways to avoid the phrase, such as "the issue," "the trouble" or, if I had to, "the problem." I only mention this because by using the phrase several times, as you did in the quoted passage, it could appear to somebody who's overly-sensitive that you were referring to them. I understand, of course, that you weren't, but I thought some of the list members might be interested in a way to avoid misunderstandings. -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Mailing_list_guidelines Have a question? Ask away: http://ask.fedoraproject.org
