On 7/14/23 03:29, Michael D. Setzer II via users wrote:
Not very happy with WD support, was actually looking for info to figure out what happened with drive versus trying to get a replacement, but that seems all they are concerned about NOT DOING.
There's no way they could tell how or why it failed without examining the drive.
Then on top of that. The two WD Black drives I just ordered and seller sent serial numbers without being asked. WD Support comes back that those serial numbers were meant for drives installed in systems, so WD provides no warranty. Likely that others fall into same conditions. Think if a company makes a product, they would stand behind it. Person seems nice, but would prefer a straight answer. You are screwed that our drive failed, and we don't provide any support....
That's why it matters where you buy it from. If you buy the drives retail, you will get the 3 year warranty from WD. If the drive comes in a laptop, the manufacturer has probably received a deal from WD in return for handling the warranty themselves. That's a completely valid arrangement. This seller you're buying from seems a little shady. Somehow they have acquired OEM drives, so you have to trust them to honor their claim of having a warranty which also is a shorter time than you would get from WD. WD has no obligation to offer support for those drives.
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