If the SMSC server is disconnected you should see something like: ERROR: connect to <xxx.xx.xx.xx> failed ERROR: System error 110: Connection timed out ERROR: error connecting to server `xxx.xx.xx.xx' at port `zzzzz' ERROR: SMPP[SMSC_ID]: Couldn't connect to server. ERROR: SMPP[SMSC_ID]: Couldn't connect to SMS center (retrying in 10 seconds). DEBUG: Connecting to <xxx.xx.xx.xx>
Regards. 2015-10-27 9:34 GMT-04:30 Lester Freamon <oneonezeroonedotd...@gmail.com>: > Hi Dan, > > I ran a Ping against our service provider's SMSC server (over VPN) for 9 > minutes yesterday and had no packet drops. I will look into changing the > log-level to zero. Would you recommend looking for any particular errors or > statuses in the logs? > > > On Tue, Oct 27, 2015 at 9:32 AM, Jesus D Irausquin V < > jdirausq...@gmail.com> wrote: > >> Hello Lester, >> Maybe the log-file bearerbox.log (with log-level = 0) can be helpful. >> This looks like a connectivity issue... Are you sure this isn't a VPN >> problem? Try to keep a ping to the SMSC or telnet SMSC port. >> Regards. >> Dan >> >> 2015-10-26 12:55 GMT-04:30 Lester Freamon <oneonezeroonedotd...@gmail.com >> >: >> >>> Hello, >>> >>> I have several Kannel setups in place but this one in particular is >>> causing me some headaches. According to the provider, they attempt to send >>> us a message but the connection gets terminated before an acknowledgement >>> was received. In the provider's logs, we see the message as being sent, in >>> the smsbox.log files, I don't see any "Starting to service..." statements >>> for messages that fail. It seems we're simply not receiving them. >>> >>> What's strange is the frequency in which this issue manifests. Looking >>> at the logs, I cannot discern any pattern -- it's just randomly working, >>> and then not. >>> >>> I have tried adjusting the timeout to 60 seconds (60000 in the conf), >>> but the issue still persists. >>> >>> This connection is over VPN, but after some investigation, VPN doesn't >>> appear to be causing the issue. >>> >>> Is there a particular set of troubleshooting steps I should follow to >>> determine the root cause? >>> >>> We're using Kannel bearerbox II version 1.4.3 if that's helpful. >>> >>> Thank you. >>> >> >> >> >> >
