Is this commercial service using cPanel by any chance?
The per-user error log in cPanel - and likely other control panels - is not
always accurate and you may need to check the main server error log.

You haven't posted a specific config so I tested the general idea of what
you posted and had no issues.

- Y

On Mon, Feb 29, 2016 at 10:22 AM, Dave Shaw <dave.sha...@gmail.com> wrote:

> On 2/28/16, Yehuda Katz <yeh...@ymkatz.net> wrote:
>
> > Have you checked the error log?
>
> The error log the commercial service is showing us indicates no errors
>
> > What did you do to require passwords?
>
> An "AuthUserFile" entry was made in .htaccess for the directory
> indicating an associated password stored in the .htpasswds file
> (elsewhere). "AuthType" is listed as "Basic", and another line stating
> "require valid-user".
>
> > On Feb 28, 2016 12:35 PM, "Dave Shaw" <dave.sha...@gmail.com> wrote:
> >
> >> Greetings-- We're setting up a website on a commercially-hosted server
> >> that supports SSI. The website includes a number of sub-directories.
> >> In a 1st-level subdirectory we have some html that includes similar
> >> to:
> >>      <!--#include virtual="../some.html" -->
> >> and
> >>      <!--#include virtual="/some.html" -->
> >> All this has been working fine.
> >>
> >> We now want to password protect access to one of these directories,
> >> and when we do, password protection works fine, but the SSI statements
> >> fail with:
> >>       [an error occurred while processing this directive]
> >>
> >> I've dug around in the documentation and haven't found any
> >> restrictions on use of SSI in password-protected directories, but it's
> >> acting like password protection might be doing a "chroot" to that
> >> directory or something similar. Is this an option in the server
> >> configuration?
> >>
> >> If you can help explain this I'd be appreciative.
> >>
> >> Dave
> >>
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> >
>
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