On 12/8/10 10:15 PM, Igor Cicimov wrote:
Check the dns resolution for the xyz host.

There is no problem with DNS.  All of the subdomains use the wildcard 
*.ourdomain.com, which resolves to both www and xzy.  The problem isn't with 
DNS.  Each TCP/IP conversation starts instantly.  But with xyz.ourdomain.com, 
every HTTP GET request ends up with a five-second delay in the middle of the 
TCP/IP stream.  It's very consistent.

Thanks,
Craig


Sent from my phone

On Dec 9, 2010 1:24 PM, "Craig A. James" <cja...@emolecules.com 
<mailto:cja...@emolecules.com>> wrote:

We operate one public web site and about 20 private web sites.  They're all the 
same server, running the same Apache server instance (2.2.14-5ubuntu8.3).

Most customers get excellent performance, but two customers get terrible 
response times, but only on *some* of the VirtualHosts.  They get excellent 
responses from our public site, but the very same page served from a private 
site can take over a minute to load.

The VirtualHosts are configured identically except for the "Allow from" and 
"ServerName" directives.  As far as I can tell, everything else is identical (except the 
specific database it uses, but for these tests we're only loading static HTML pages).

It appears that "www.ourdomain.com <http://www.ourdomain.com>" VirtualHosts always work, but 
"xyz.ourdomain.com <http://xyz.ourdomain.com>" VirtualHosts give problems.

Examining TCP/IP traffic using WireShark, it looks like the slow virtual hosts 
are dropping ACK packets.  Each TCP/IP conversation starts out fast, but then 
there's a 5-second gap in the middle of every HTTP response.  Yet if the very 
same user accesses a different VirtualHost, there is no problem at all.

We've been trying to figure this out for weeks with no luck.  Any ideas would 
be greatly appreciated.

Craig

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