Hi Rayson,

Did not mean to imply that it was you who made those statements - I actually thought you were referring to or quoting someone else who had attempted in the past to dictate what the community list can be used for. All I wanted to say was that nobody can dictate how this list is used and it would be a shame if our mailing-list/support group started to fragment up.

That said, however, I 100% understand that support can't be a given when the source is not available. I'll keep my UD-product questions to Univa when I'm dealing with their versions.

-dag


Rayson Ho wrote:
Hi Chris,

I *DID NOT* say that all discussions related to Univa Grid Engine had
to be banned. As we don't have the Univa Grid Engine source code, we
just can't debug the problem. That's basically the same reason Bill
asked others to turn to Oracle for help with issues related to Oracle
Grid Engine back in March 2011:

http://gridengine.org/pipermail/users/2011-March/000288.html

Not only that we don't have the source code, Univa Grid Engine is not
even available as a free download. I am not interested in registering
for Univa's trival license, and this means we can't reproduce the
problem.

When I said that "we also cannot help users using UGE which is also
not opensource", I mean that, we, as people who answered literally
thousands of questions on the Grid Engine mailing lists, have to
speculate whether it is a bug in UGE or it really is a limitation.
This is not productive, and you have to understand that our time, like
everyone's is not free. We don't have 48 hours a day while Univa only
has 24. And besides, Univa knows how to solve its own customers
issues.


Like many users of the Oracle branded SGE I was hopefully assuming faster
and more targeted support would be available ... Don't we have a history going
back (like forever?) of doing that?

We (at least Ron&  myself, I can't speak for Reuti), helped lots of
new users install&  setup Grid Engine when Sun was in charge. Back in
those days, Reuti, Ron,&  I (and others) often responsed in minutes,
and we enjoyed working with Sun because Sun contributed the Gridware
source code to the open source community, and the product was
completely open source.

However, responding to mailing list messages actually took time away
from us to do useful things. If you are using Univa Grid Engine, then
you are paying a Univa customer (since it is commercial only). Univa
has support engineers and they are the people who are hired to support
Univa customers.

Now Chris, tell me why my (as well as Reuti's) original response was
not a fair&  accurate answer.

Rayson



On Tue, Nov 22, 2011 at 3:54 PM, Chris Dagdigian<d...@sonsorol.org>  wrote:
Like many users of the Oracle branded SGE I was hopefully assuming faster
and more targeted support would be available from the smart people who
inhabit the users- list. Don't we have a history going back (like forever?)
of doing that?

Univa support is going to be my 2nd stop mainly because I'd expect it to
take longer to open, troubleshoot and resolve via a formal ticketing system.
I think my issue has more to do with PAM and NIS than any deep SGE issue.

I really have not been paying much mind to the fireworks on this list
recently but if the end result is that people are going to shun Oracle and
Univa customers on this mailing list then let me be the first person to
complain how unfortunate and sad this state of affairs has become.

Will we shun ScalableLogic customers next?

Let me be perfectly blunt as nominal owner of the gridengine.org domain name
- there is nobody on earth who has the authority (informal or otherwise) to
declare that this mailing list can't be used to support or not-support any
particular variant of Grid Engine. We've never given anyone that authority,
nor should we.

I don't want to start an entirely new complaint-fest so let me withdraw my
question. I'll go straight to Univa on this one.



dag




Bill Bryce wrote:
Hi Chris,

I think the best way is to log this as an issue at Univa and we can go
from there.  Is this cluster for your personal use or are you configuring it
on behalf of a customer?  You can send an email to supp...@univa.com or
login to the support portal http://www.univa.com/support and we can help.

Regards,

Bill.

On 2011-11-22, at 3:32 PM, Reuti wrote:

Hi Chris,

Am 22.11.2011 um 21:05 schrieb Chris Dagdigian:

I'm hands-on with a shiny new cluster running Univa's 8.0.1 release and
am having some issues running jobs as a non-root user via an account that
lives in Active Directory.
isn't Univa offering "Full, Enterprise Class Support"? I thought this is
one of the advantages over the community support for the open source
version. So I would assume they have their own forum/list like Oracle does
for their version:

https://forums.oracle.com/forums/forum.jspa?forumID=859

-- Reuti


The cluster is the standard sort of RHEL 5.7 based system but we are
using Centrify and in particular the Centrify NIS-gateway-to-ActiveDirectory
to service the cluster nodes without having to license centrify on all nodes
in the cluster.

The user errors I see are familiar ones:

"can't get password entry for user "x". Either user does not exist or
NIS error!"

The confusing thing is that I can SSH into compute nodes as the same
user and both password logins and passwordless SSH work perfectly. It's only
when running under SGE that the jobs fail.

If I had to guess I'd wonder first if SSHD was using Linux /etc/pam.d/
in a way that "works" while SGE is accessing PAM in some way that we have
not configured properly yet. That's only a guess though.

Does anyone have examples of SGE running via NIS authentication or via
Centrify? Any examples of PAM configuration that were needed to get NIS
users recognized under SGE?

Thanks!

-Chris


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