On 05/20/2014 02:41 PM, Jim Seymour wrote:
Hi All,
I'm not much of an office suite guy, so please forgive me if I'm trying
to do something utterly stupid :)
Scenario: Just yesterday our Canon copier/printers were swapped out for
newer models. (It didn't go as smoothly as was promised.) Now one of
my users cannot print to 11x17 paper.
As an experiment I created a simple "text" document with LO Writer, then
tried to get it to print to 11x17. No matter what I did, the page size
kept going back to 8.5x11. "File -> Print -> Properties" Change to
11x17. Without doing anything else: Go back to Properties: *Bang*,
back to 8.5x11
That's on a Win7 box.
I'm playing with it on my WinXP laptop and it's doing the same thing.
Yet, on both machines, if, in the printer properties, I go to "Paper
Source" and mouse over the bottom drawer, the tooltip shows "Drawer 4,
Paper Size: 11x17, Paper Supply: 100%"
Both installs are LO 4.1.4.2
The copier/printer things are Canon iR-ADV 4251s
So what gives?
Thanks,
Jim
I take it that you have removed the old "printer" drivers from your Win7
systems and installed the newest of the drivers for the new Canon
printer/copier machines. Sometimes the drivers on the included CD/DVD
are not as up to date as the ones you can find on the Canon web site[s].
Personally, I would rename the current user profile so that LO can
rebuild it with the newest printers in it.
I do not have a big printer/copier, but I do have a printer that does
11x17 and even 13x19 inches. So I can relate a little. I do also have
3 different Canon printers - two currently installed on my network and
one as a backup device - so I know that sometimes Canon printers get
updates through the Win7 Windows Update "service". I do not use Win7 as
much as I do with Linux Mint, but I have noticed that in the past few
months, both networked Canon printers have has MS Win7 updates.
So, please start with the renaming of the user profile folder for LO
that is in the "roaming" folder for Win7 App Data style of folder. The
Win7 system is not handy to give you the exact folder name/sequence.
I know this might not help, but you may wish to install the newest of
the 4.1.x line - "4.1.6.2" to see if there is an issue with your current
version. Since that is the latest and, most like the last, of the 4.1.x
line, it would have all of the bug fixes for that line so it might work
better in some respects than your 4.1.4 version.
A question - what are in the other drawers for paper size? Was the
11x17 in the 4th drawer in the older printers or is the new ones
different enough that the paper drawers have a size arrangement? That is
another reason to start with a "fresh" user profile to stop any issues
there. It would be even worse if both printers were so close in "type"
that the drivers look "alike" to LO's printing system that it got
confused with some profile "glitch" when the new printers were installed.
You should try to find out what is going on when your pages start
looking as if you could fit 4 or even 8 pages on a single sheet. That is
a glitch that I have seen come up with MS Office, let alone LO, and it
is due to a glitch that happens in the printer driver setting that
sometimes require the removal of the printer and driver off the system
and a reinstall of the printer, to fix the problem.
So along with the user profile "glitch", it could be a Windows driver
one with more than one printer that are closely related - like a 922 and
a 924 or such that use the same driver "series" for several printers.
The fact that both the Win7 and XP systems are doing the same thing and
maybe other Win7 systems are not lead me to a driver issue/glitch and/or
a combination with the user profile "glitch".
I know that this might not be much help, but those are the things I
would look into.
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