in the log the following message can be seen. 2023-02-15 10:05:37,431 ERROR [o.a.c.c.p.RootCACustomTrustManager] (pool-12-thread-1:null) (logid:) Certificate ownership verification failed for client: defaultgatewaypublicIP
This means the certificate for the VM is not verified. Is the VM behind some kind of NAT? This issue can happen when the SSVM contacts the management server but the source IP is modified. check if the client ip defaultgatewaypublicIP in the log is indeed the IP of the SSVM. If it is not then there is some network issue causing this. Regards, Jordan On Wed, Feb 15, 2023 at 10:47 AM Granwille Strauss <[email protected]> wrote: > Hi Harikrishna > > I have done so, status remains showing "connecting". And on the dashboard > I can see my secondary storage usage, which means its supposed to be > connected. However, if I reboot the cloudstack-management, it will show 0 > again. See attached. > > May I add it most likely was not "random" as I mentioned previously. I did > update my opensense gateway, which resulted in a reboot. However, > connections and routing has been perfect again. And then I did also run yum > update on the kvm host where this SSVM is tied to. And the only error I > experienced was that mysql-connect-python required python 2.7, which I > installed to resolve the dependency issue, but python3.6 is still active on > the host as well. > On 2/15/23 10:30, Harikrishna Patnala wrote: > > Hi, > > Have you tried destroying the SSVM, it will be recreated automatically. > Please try that, it may solve the issue. > > Thanks, > Harikrishna > > From: Granwille Strauss <[email protected]> > <[email protected]> > Date: Wednesday, 15 February 2023 at 1:46 PM > To: [email protected] <[email protected]> > <[email protected]> > Subject: SSVM Randomly Stopped Connecting > > Hi Guys > > As the error suggests, this morning my SSVM just randomly stopped connecting > and agent status remains in "Connecting" mode. ConsolveVM seems perfectly > fine. I did the regular checks in SSVM and it all seems fine, see attached > screenshot. I tried force rebooting the SSVM but still nothing. The host kvm > server is 100% connected as one typically gets the "host unreachable" error > when something like this, but not this time. > > I SSH into the SSVM and ran the 'reboot' command and tailed the management > log, this is what it throws: https://jpst.it/36K93 > > I do not see any errors there either. 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If you have received it by > mistake, please inform us by email reply and then delete the message. It is > forbidden to copy, forward, or in any way reveal the contents of this message > to anyone without our explicit consent. The integrity and security of this > email cannot be guaranteed over the Internet. Therefore, the sender will not > be held liable for any damage caused by the message. 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