My cloud is down for 2 days. I would really appreciate if you can help me
fix the issue.

On Thu, Oct 3, 2019 at 4:44 PM Fariborz Navidan <[email protected]>
wrote:

> Any idea?
>
> On Thu, Oct 3, 2019 at 2:09 PM Fariborz Navidan <[email protected]>
> wrote:
>
>> I did the steps exactly but still same error. It first says cannot
>> upgrade database with no further sql errors stated. Thn says cannot find
>> System VM template for KVM. It look likes system vm template 4.11.3 is
>> installed only for router!
>>
>> MariaDB [cloud]> select * from vm_template where name like 'SystemVM%'
>> and removed is null;
>>
>> +----+-------------+-------------------------------+--------------------------------------+--------+----------+--------+-----+------+--------------------------------------------------------------------------------------+--------+---------------------+---------+------------+----------------------------------+-------------------------------+-----------------+---------------+-------------+----------+-------------+-------------+-------------+-----------------+--------------------+--------------+----------+-----------+--------+--------------+---------+----------------------+--------------------+-----------------+
>> | id | unique_name | name                          | uuid
>>                 | public | featured | type   | hvm | bits | url
>>                                                                      |
>> format | created             | removed | account_id | checksum
>>             | display_text                  | enable_password |
>> enable_sshkey | guest_os_id | bootable | prepopulate | cross_zones |
>> extractable | hypervisor_type | source_template_id | template_tag |
>> sort_key | size      | state  | update_count | updated |
>> dynamically_scalable | parent_template_id | direct_download |
>>
>> +----+-------------+-------------------------------+--------------------------------------+--------+----------+--------+-----+------+--------------------------------------------------------------------------------------+--------+---------------------+---------+------------+----------------------------------+-------------------------------+-----------------+---------------+-------------+----------+-------------+-------------+-------------+-----------------+--------------------+--------------+----------+-----------+--------+--------------+---------+----------------------+--------------------+-----------------+
>> |  1 | routing-1   | SystemVM Template (XenServer) |
>> c1ea2f68-ca75-11e9-8212-d05099d38681 |      0 |        0 | SYSTEM |   0 |
>> 64 |
>> https://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.2-xen.vhd.bz2
>>    | VHD    | 2019-08-29 17:57:52 | NULL    |          1 |
>> 6e8b3ae84ca8145736d1d7d3f7546e65 | SystemVM Template (XenServer) |
>>       0 |             0 |         184 |        1 |           0 |
>> 1 |           0 | XenServer       |               NULL | NULL         |
>>    0 |      NULL | Active |            0 | NULL    |                    0 |
>>               NULL |               0 |
>> |  3 | routing-3   | SystemVM Template (KVM)       |
>> e4621347-39b8-427e-a55f-82cf51275b69 |      0 |        0 | SYSTEM |   0 |
>> 64 |
>> http://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.3-kvm.qcow2.bz2
>>   | QCOW2  | 2019-08-29 17:57:52 | NULL    |          1 |
>> 6d12cc764cd7d64112d8c35d70923eb1 | SystemVM Template (KVM)       |
>>       0 |             0 |          15 |        1 |           0 |
>> 1 |           0 | KVM             |               NULL | NULL         |
>>    0 | 385242624 | Active |            0 | NULL    |                    0 |
>>               NULL |               0 |
>> |  8 | routing-8   | SystemVM Template (vSphere)   |
>> c1ea7e39-ca75-11e9-8212-d05099d38681 |      0 |        0 | SYSTEM |   0 |
>> 64 |
>> https://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.2-vmware.ova
>>     | OVA    | 2019-08-29 17:57:52 | NULL    |          1 |
>> e981f8cb951688efd93481913198c9cc | SystemVM Template (vSphere)   |
>>       0 |             0 |          99 |        1 |           0 |
>> 1 |           0 | VMware          |               NULL | NULL         |
>>    0 |      NULL | Active |            0 | NULL    |                    1 |
>>               NULL |               0 |
>> |  9 | routing-9   | SystemVM Template (HyperV)    |
>> c1eaa7b0-ca75-11e9-8212-d05099d38681 |      0 |        0 | SYSTEM |   0 |
>> 64 |
>> https://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.2-hyperv.vhd.zip
>> | VHD    | 2019-08-29 17:57:52 | NULL    |          1 |
>> e9032635ffba021371780307162551b9 | SystemVM Template (HyperV)    |
>>       0 |             0 |          15 |        1 |           0 |
>> 1 |           0 | Hyperv          |               NULL | NULL         |
>>    0 |      NULL | Active |            0 | NULL    |                    0 |
>>               NULL |               0 |
>> | 10 | routing-10  | SystemVM Template (LXC)       |
>> 6706cad5-ca77-11e9-8212-d05099d38681 |      0 |        0 | SYSTEM |   0 |
>> 64 |
>> https://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.2-kvm.qcow2.bz2
>>  | QCOW2  | 2019-08-29 18:09:38 | NULL    |          1 |
>> 6d12cc764cd7d64112d8c35d70923eb1 | SystemVM Template (LXC)       |
>>       0 |             0 |          15 |        1 |           0 |
>> 1 |           0 | LXC             |               NULL | NULL         |
>>    0 |      NULL | Active |            0 | NULL    |                    0 |
>>               NULL |               0 |
>> | 12 | routing-12  | SystemVM Template (Ovm3)      |
>> 694d5de8-ca77-11e9-8212-d05099d38681 |      0 |        0 | SYSTEM |   0 |
>> 64 |
>> https://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.2-ovm.raw.bz2
>>    | RAW    | 2019-08-29 18:09:42 | NULL    |          1 |
>> c4a91f8e52e4531a1c2a9a17c530d5fe | SystemVM Template (Ovm3)      |
>>       0 |             0 |         183 |        1 |           0 |
>> 1 |           0 | Ovm3            |               NULL | NULL         |
>>    0 |      NULL | Active |         NULL | NULL    |                    0 |
>>               NULL |               0 |
>>
>> +----+-------------+-------------------------------+--------------------------------------+--------+----------+--------+-----+------+--------------------------------------------------------------------------------------+--------+---------------------+---------+------------+----------------------------------+-------------------------------+-----------------+---------------+-------------+----------+-------------+-------------+-------------+-----------------+--------------------+--------------+----------+-----------+--------+--------------+---------+----------------------+--------------------+-----------------+
>> 6 rows in set (0.00 sec)
>>
>> On Thu, Oct 3, 2019 at 1:52 AM Andrija Panic <[email protected]>
>> wrote:
>>
>>> - ake sure mgmt is stopped (you can leave it on 4.13 if not
>>> already downgraded), stop cloudstack-agents on KVM hosts.
>>> - Rollback DB with your SQL statements, that you shared a few emails ago
>>> (unfortunately after this 4.12 is NOT possible to work normally...)
>>>  -Download the new systemVM template - it WILL OVERWRITE your old one -
>>> i.e.:
>>>         From mgmt, mount the Secondary Storage NFS on /mnt/secondary and
>>> execute:
>>>
>>>
>>>  
>>> /usr/share/cloudstack-common/scripts/storage/secondary/cloud-install-sys-tmplt
>>> -m /mnt/secondary -u
>>>
>>> http://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.3-kvm.qcow2.bz2
>>> -h
>>> <http://download.cloudstack.org/systemvm/4.11/systemvmtemplate-4.11.3-kvm.qcow2.bz2-h>
>>> kvm -F
>>>         This will overwrite existing systemVM template on the
>>> /mnt/secondary/templates/1/3/xxxxxx and will update the DB with new names
>>> etc...
>>> - Upgrade packages to 4.13 now (if not already having 4.13 installed)
>>> - start mgmt - upgrade path will find the new systemVM template and mgmt
>>> server should start fine.
>>> - Destroy your SSVM and CPVM, new ones will be recreated from new
>>> systemVM
>>> template.
>>> - Restart all VRs (or restart networks/VPCs with Clean Up option) - new
>>> will be created from the new systemVM template.
>>>
>>> I've just tested all this in my lab - let me know if any issues.
>>>
>>>
>>>
>>> On Wed, 2 Oct 2019 at 20:37, Fariborz Navidan <[email protected]>
>>> wrote:
>>>
>>> > I cannot rollback DB to 4.12. How can I download 4.11.3 and and
>>> register in
>>> > DB?
>>> >
>>> > On Wed, Oct 2, 2019 at 9:43 PM Andrija Panic <[email protected]>
>>> > wrote:
>>> >
>>> > > There's a GitHub issue about this (perhaps you or some colleague?)
>>> > >
>>> > > Did you register 4.11.3 (not 4.13) systemVM template? Documentation
>>> has
>>> > > just been updated... Sorry for this.
>>> > >
>>> > > i..e. downgrade packages to 4.12, make sure your DB is rolled back,
>>> start
>>> > > 4.12 normally, register 4.11.3 systemVM template as per the doc and
>>> then
>>> > > try again to upgrade.
>>> > >
>>> > > let me know how it goes.
>>> > >
>>> > > Andrija
>>> > >
>>> > > On Wed, 2 Oct 2019, 17:27 Fariborz Navidan, <[email protected]>
>>> > wrote:
>>> > >
>>> > > > Any idea?
>>> > > >
>>> > > > On Wed, Oct 2, 2019 at 3:59 PM Fariborz Navidan <
>>> [email protected]
>>> > >
>>> > > > wrote:
>>> > > >
>>> > > > > Yes, It was clean 4.12 installation.
>>> > > > >
>>> > > > > On Wed, Oct 2, 2019 at 3:52 PM Andrija Panic <
>>> > [email protected]>
>>> > > > > wrote:
>>> > > > >
>>> > > > >> "was this a clean 4.12 install, then later upgrade - or was it
>>> > > > previously
>>> > > > >> 4.11.x then 4.12 etc?"
>>> > > > >>
>>> > > > >> On Wed, 2 Oct 2019 at 14:20, Fariborz Navidan <
>>> > [email protected]>
>>> > > > >> wrote:
>>> > > > >>
>>> > > > >> > Which question?
>>> > > > >> >
>>> > > > >> > I have sent pastebin link. I lost 4.12 backup accidentally. I
>>> am
>>> > > > trying
>>> > > > >> to
>>> > > > >> > make 4.13 upgrade successfully. I do run following commands
>>> before
>>> > > > >> upgrade
>>> > > > >> > retry:
>>> > > > >> >
>>> > > > >> > [root@fr-kvm1 ~]# cat rollback.sql
>>> > > > >> > delete from guest_os_hypervisor where guest_os_id >= 277;
>>> > > > >> > delete from guest_os where id >= 277;
>>> > > > >> > SET FOREIGN_KEY_CHECKS=0;
>>> > > > >> > drop table direct_download_certificate;
>>> > > > >> > drop table vpc_offering_details;
>>> > > > >> > drop table direct_download_certificate_host_map;
>>> > > > >> > drop table template_ovf_properties;
>>> > > > >> > SET FOREIGN_KEY_CHECKS=1;
>>> > > > >> > alter table data_center drop column sort_key;
>>> > > > >> > alter table vpc_offerings drop column sort_key;
>>> > > > >> > alter table disk_offering add column domain_id int(32) not
>>> null;
>>> > > > >> > alter table service_offering_details add constraint
>>> > > > >> > uk_service_offering_id_name unique (id);
>>> > > > >> > alter table network_offering_details DROP COLUMN `display`;
>>> > > > >> > ALTER TABLE `cloud_usage`.`usage_vmsnapshot` DROP COLUMN
>>> > > > >> `vm_snapshot_id`;
>>> > > > >> > ALTER TABLE `cloud_usage`.`usage_snapshot_on_primary` DROP
>>> COLUMN
>>> > > > >> > `vm_snapshot_id`;
>>> > > > >> > [root@fr-kvm1 ~]#
>>> > > > >> >
>>> > > > >> > However I don't understand the error I showed you on log in
>>> > > pastebin.
>>> > > > >> > Please check and let me know what does it mean.
>>> > > > >> >
>>> > > > >> > On Wed, Oct 2, 2019 at 3:27 PM Andrija Panic <
>>> > > [email protected]
>>> > > > >
>>> > > > >> > wrote:
>>> > > > >> >
>>> > > > >> > > It was not designed to rollback on its own, you are
>>> expected to
>>> > > > >> rollback
>>> > > > >> > DB
>>> > > > >> > > yourself (DB restore) and try again if needed.
>>> > > > >> > >
>>> > > > >> > > But you have not answered my question.
>>> > > > >> > >
>>> > > > >> > > On Wed, 2 Oct 2019, 13:50 Fariborz Navidan, <
>>> > > [email protected]>
>>> > > > >> > wrote:
>>> > > > >> > >
>>> > > > >> > > > In my experience, if DB upgrade fails, it does not fully
>>> rolls
>>> > > > back
>>> > > > >> > > > remaining 4.13's schema upgraded partially and upon next
>>> > restart
>>> > > > it
>>> > > > >> > does
>>> > > > >> > > > not check existence of 4.13's table or columns causing SQL
>>> > > errors
>>> > > > >> > > > complaining about tables or columns already exists.
>>> > > > >> > > >
>>> > > > >> > > > On Wed, Oct 2, 2019 at 3:14 PM Andrija Panic <
>>> > > > >> [email protected]>
>>> > > > >> > > > wrote:
>>> > > > >> > > >
>>> > > > >> > > > > was this a clean 4.12 install, then later upgrade - or
>>> was
>>> > it
>>> > > > >> > > previously
>>> > > > >> > > > > 4.11.x then 4.12 etc?
>>> > > > >> > > > >
>>> > > > >> > > > > On Wed, 2 Oct 2019 at 12:21, Fariborz Navidan <
>>> > > > >> [email protected]
>>> > > > >> > >
>>> > > > >> > > > > wrote:
>>> > > > >> > > > >
>>> > > > >> > > > > > https://pastebin.com/2EFm0jaW
>>> > > > >> > > > > >
>>> > > > >> > > > > > On Wed, Oct 2, 2019 at 1:19 PM Andrija Panic <
>>> > > > >> > > [email protected]>
>>> > > > >> > > > > > wrote:
>>> > > > >> > > > > >
>>> > > > >> > > > > > > (backup, backup, backup...)
>>> > > > >> > > > > > >
>>> > > > >> > > > > > > Can you send the full logs (passtebin or similar
>>> please,
>>> > > not
>>> > > > >> in
>>> > > > >> > > > email)
>>> > > > >> > > > > ?
>>> > > > >> > > > > > >
>>> > > > >> > > > > > > Andrija
>>> > > > >> > > > > > >
>>> > > > >> > > > > >
>>> > > > >> > > > >
>>> > > > >> > > > >
>>> > > > >> > > > > --
>>> > > > >> > > > >
>>> > > > >> > > > > Andrija Panić
>>> > > > >> > > > >
>>> > > > >> > > >
>>> > > > >> > >
>>> > > > >> >
>>> > > > >>
>>> > > > >>
>>> > > > >> --
>>> > > > >>
>>> > > > >> Andrija Panić
>>> > > > >>
>>> > > > >
>>> > > >
>>> > >
>>> >
>>>
>>>
>>> --
>>>
>>> Andrija Panić
>>>
>>

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