When it happens I usually go to the CS DB and change the VM status.
However, I have already tried to stop VMs manually using the hypervisor or
internally using halt or shutdown, and the CS updated its status.

On Thu, Jan 29, 2015 at 1:02 PM, Geoff Higginbottom <
[email protected]> wrote:

> Hi Ivan,
>
> CloudStack is your Cloud Orchestration engine, its main jobs are to
> deploy/stop/start VMs etc.
>
> The idea is that if you want to stop a VM, you tell CloudStack to stop it,
> you should not be stopping VMs from the Hypervisor.
>
> Regards
>
> Geoff Higginbottom
>
> D: +44 20 3603 0542 | S: +44 20 3603 0540 | M: +447968161581
>
> [email protected]
>
> -----Original Message-----
> From: dobropalka [mailto:[email protected]]
> Sent: 29 January 2015 14:57
> To: [email protected]
> Subject: VM status can't be updated after VM is stopped from Hypervisor
>
> Hello, Guys!
>
> We've got an installation of CS4.4.2+XenServer 6.2 (last updates)
>
>
>
> If I try to stop any vm from Hypervisor, or halt it from inside the vm,
> the state in my Xen is Stopped, but the state isn't synced to CS.
>
> It's still running, and I can stop it manually in web GUI. After I stop
> manulally the vm is deleted from Xen as it should.
>
>
>
> At the same time I can see the following strings in management log(see
> below)
>
> Just the same behavior happens on all 3 CS installation we have
> (XS6.2+CS4.4.2)
>
> 4.3 used to work properly, maybe 4.4.0 too(don't remember)
>
>
>
> What can I do to fix it?
>
>
>
> MGMT.log:
>
> 2015-01-29 09:54:14,857 DEBUG [c.c.a.t.Request]
> (AgentTaskPool-11:ctx-1ab3aed7) Seq 9-915075149286354942: Received:  { Ans:
> , MgmtId: 85829171984045, via: 9, Ver: v1, Flags: 10, { CheckHealthAnswer
> } }
>
> 2015-01-29 09:54:14,857 DEBUG [c.c.a.m.AgentManagerImpl]
> (AgentTaskPool-11:ctx-1ab3aed7) Details from executing class
> com.cloud.agent.api.CheckHealthCommand: resource is alive
>
> 2015-01-29 09:54:14,857 DEBUG [c.c.a.m.AgentManagerImpl]
> (AgentTaskPool-11:ctx-1ab3aed7) agent (9) responded to checkHeathCommand,
> reporting that agent is Up
>
> 2015-01-29 09:54:14,857 INFO  [c.c.a.m.AgentManagerImpl]
> (AgentTaskPool-11:ctx-1ab3aed7) The state determined is Up
>
> 2015-01-29 09:54:14,857 INFO  [c.c.a.m.AgentManagerImpl]
> (AgentTaskPool-11:ctx-1ab3aed7) Agent is determined to be up and running
>
> 2015-01-29 09:54:14,857 DEBUG [c.c.h.Status]
> (AgentTaskPool-11:ctx-1ab3aed7) Transition:[Resource state = Enabled, Agent
> event = Ping, Host id = 9, name = cloudstack-computing02-ky]
>
> 2015-01-29 09:54:24,138 DEBUG [c.c.a.m.AgentManagerImpl]
> (AgentManager-Handler-7:null) SeqA 4-85993: Processing Seq 4-85993:  { Cmd
> ,
> MgmtId: -1, via: 4, Ver: v1, Flags: 11,
>
> [{"com.cloud.agent.api.ConsoleProxyLoadReportCommand":{"_proxyVmId":13,"_loa
> dInfo":"{\n  \"connections\": []\n}","wait":0}}] }
>
> 2015-01-29 09:54:24,141 DEBUG [c.c.a.m.AgentManagerImpl]
> (AgentManager-Handler-7:null) SeqA 4-85993: Sending Seq 4-85993:  { Ans: ,
> MgmtId: 85829171984045, via: 4, Ver: v1, Flags: 100010,
> [{"com.cloud.agent.api.AgentControlAnswer":{"result":true,"wait":0}}] }
>
> 2015-01-29 09:54:25,636 WARN  [c.c.a.m.DirectAgentAttache]
> (DirectAgentCronJob-303:ctx-06a4395c) Unable to get current status on
> 9(cloudstack-computing02-ky)
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Junior IT engineer
>
> Farheap, Russia
>
> Ivan Derbenev
>
>
>
> Find out more about ShapeBlue and our range of CloudStack related services
>
> IaaS Cloud Design & Build<
> http://shapeblue.com/iaas-cloud-design-and-build//>
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-- 
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