On Wed, Sep 3, 2025 at 4:08 PM Parag Patil < [email protected]> wrote:
> Hi Team, > > I'm encountering an issue with Guacamole version 1.5.3 and would > appreciate some assistance with debugging steps. > > Specifically, while sessions for my colleagues are working correctly, I'm > receiving a "remote server is currently unavailable" error when trying to > access a session. Could you please provide guidance on how to further > investigate this problem? > > Yes, you need to look at the logs for either Guacamole Client (Tomcat) or Guacamole Server (guacd). I suspect the guacd logs will be more useful to you in this case, but it probably makes sense to know where both of them are and take a look at both of them: * The Guacamole Client logs are located wherever your Tomcat instance logs data, which will depend on how and where you've installed it. If you're using a Docker/container-based instance, just look at the container logs for the "guacamole" container. If you're using a package on a distribution those logs may get written to your systemd-journal or syslog facility, or they may be in a file. If you've downloaded Tomcat and installed it manually, they'll be in the catalina.out file in your logs/ directory in the Tomcat install directory. * The Guacamole Server (guacd) logs get written to the syslog and/or systemd-journal facility, so you just need to find that output. Once you locate those logs, you can watch them while you try the connection and see if there are any errors. If you're not seeing any errors, then you may want to try bumping up the log level of either the client or server. Instructions for that can be found, here: https://guacamole.apache.org/doc/gug/configuring-guacamole.html#logging-within-the-web-application You can also take a look at our FAQ and Troubleshooting section of the manual: https://guacamole.apache.org/doc/gug/troubleshooting.html https://guacamole.apache.org/faq/ Feel free to post back here with any more specific questions. -Nick >
