Hello Guacamole Community,

I’ve been experiencing intermittent user timeouts while using Apache Guacamole 
1.5.5, and I’m trying to determine whether the issue is related to network 
conditions, or client-side system memory management. I wanted to reach out to 
see if anyone else has encountered similar behavior or has insights into 
potential causes.


Issue Description:

• Users are randomly timed out while actively using Guacamole.

• This occurs more frequently when many Guacamole connections are open and when 
I have a lot of system processes running on my local machine.

• I suspect this could be due to browser behavior, specifically the 
deallocation of memory from inactive tabs, or system/network resource 
limitations.


Troubleshooting Considerations:

1. Browser Tab Inactivity:

• Could browser memory management or resource deallocation be impacting 
Guacamole sessions?

• Are there known browser-related session handling issues that might cause 
timeouts if a tab is deprioritized?

2. Server/System Performance:

• When the number of open Guacamole sessions increases, could system resource 
exhaustion (e.g., CPU, RAM) contribute to unexpected disconnects?

• Are there recommended settings for optimizing performance in environments 
with a high number of active sessions?

3. Network Conditions:

• Is there any mechanism within Guacamole that aggressively times out sessions 
based on network instability?

• Would tweaking keep-alive settings or heartbeat intervals help mitigate this?


If anyone has experienced similar timeouts or has insights into the best way to 
diagnose this further, I’d appreciate your thoughts.


Thanks,

Eli

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