On Wed, Oct 30, 2024 at 1:31 PM Johnson, Nachay [USA] <johnson_nac...@bah.com.invalid> wrote:
> Update: > > > > I can Download docx to my local machine, but it appears the upload doesn’t > work without changing the filet type to .doc. > > > > Nachay Johnson > > Cloud Engineer > > Zenith | Caelus > <https://boozallen.sharepoint.com/teams/pmeAerospaceZenithCloudTeam/Public/SitePages/Zenith.aspx> > > > > Booz | Allen | Hamilton > > BoozAllen.com > > > > *From:* Johnson, Nachay [USA] <johnson_nac...@bah.com.INVALID> > *Sent:* Tuesday, October 29, 2024 2:22 PM > *To:* user@guacamole.apache.org > *Subject:* [External] Guacamole Virtual Machine > > > > I am experiencing issues with transferring Office files using Guacamole’s > RDP virtual drive. These files are being transferred from a Windows machine > to a Linux server. Non-Office files, such as PDFs, work fine, but any > Office file transferred > > I am experiencing issues with transferring *Office files* using > Guacamole’s RDP virtual drive. These files are being transferred from a > Windows machine to a Linux server. Non-Office files, such as PDFs, work > fine, but any Office file transferred via RDP results in an empty file on > the Linux side. If I manually copy Office files locally to the Linux > server’s directory, they open and function properly, but transfers through > RDP create zero-byte files. Download files to my local machine works fine. > It’s only when I attempt to copy files from my local machine to VDI. > > > > Error: > > File open refused (-2): "\desktop.ini" > > File open refused (-2): "\Guacamole_RDP_Virtual_Drive_Setup_Guide.docx > > > > · Verified directory and file permissions, ensuring they are accessible > to the Guacamole service user. > > · Tested with other file types such as PDFs, which work fine over RDP. > > > > > Guacamole itself does not do any sort of analysis, unpacking, etc., of files that you're working with via file sharing (SFTP or RDP), so I don't think Guacamole is to blame for this. Things to check would be: * System-level Anti-Virus software: If you have some sort of on-access A/V system installed on your Guacamole server or your client, it could be filtering the files based on extension. * Reverse proxy: If you're putting Guacamole behind a reverse proxy (Nginx, etc.), it's possible something configured, there, is blocking the download. * Network-level inspection and/or DLP: If there's some sort of network-level traffic inspection software and/or data loss prevention measures, they could targeting specific file types/extensions to prevent them from being transferred across the network in ways that are not approved. I just tested with my Guacamole instance (1.5.5), and was able to download a .docx file without any issue. -Nick >
