Hello,
we recently updated our guacamole server from version 0.9 to 1.5.5 and
we are having an issue with some few users.
Our architecture permits users at home to connect to their PC in the
office with RDP. So the diagram is something like this:
user --> home ISP --> work ISP --> firewall --> guacamole server --> PC
2 of around 50 users seems to experience frequent disconnections
web-side: the browser lose connection during the RDP session and then
"reloads" the page, reconnecting to the PC, but then the RDP
greetings/disclaimer page pops up and the user has to click ok and wait
for Windows reconnection. After that the user is connected again for a
brief period.
Our helpdesk technicians could not reproduce the problem since they
connected to the same PCs and did not experience any disconnection. We
managed then to reproduce a similar problem generating a lot of traffic
on the connection used to reach the guacamole server.
We think the home Internet connection of these 2 users is slow or low
quality, and that is what is causing the malfunction, but that wasn't
happening with the previous version of guacamole.
I searched online for a solution or even a timeout parameter i could
increase to help these 2 users, but I'm finding only people having
problems with connection:
guacamole guacd server <--> PC with RDP
and not
USER <--> guacamole web server (the one with tomcat to be clear).
I'm having problem with the latter. Has any of you experienced something
similar?
Regards,
Massimiliano
--
Massimiliano Ballerini
Laboratori Guglielmo Marconi
Via Porrettana, 123 - 40037 Pontecchio Marconi (BO)
e-mail: massimiliano.baller...@labs.it
web: http://www.labs.it
mob: +39 349 2600513
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