On Fri, Feb 3, 2023 at 6:09 AM LATOUR Michaël <[email protected]> wrote: > > Hello ! > > > We have installed Guacamole 1.4.0 on a Debian 10 server with MySQL as > database and OpenID for authentication (via Keycloak). More or less 40 users > are registered, they each have access to 1 or 2 servers (more or less 60 > total, mainly RDP, sometimes SSH). On a daily basis, we never have more than > 2 or 3 users connected simultaneously. > > > It is really working very well… but… unfortunately we have a random problem: > from time to time, could be once a week or three times in a row on the same > day, when opening the guacamole URL we are facing a white screen, the URL is > https://our-guacamole.our-domain.com/#/ and after 20 to 30 seconds an error > "An error has occured and this action cannot be completed…" appears.
If you're getting this error you need to take a look at your catalina.out file, or wherever Tomcat logs its output on your system, and find the matching error in the log file to what you're getting on-screen. You may also need to enable additional logging enabled - there are instructions for this in the manual. Without seeing any error messages, it sounds to me like maybe the MySQL DB is becoming unresponsive or unavailable to Guacamole Client and likely causing your issues. -Nick --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
