On 1/4/17 4:46 PM, Dr. Hawkins wrote:
On Wed, Jan 4, 2017 at 2:18 PM, J. Landman Gay <jac...@hyperactivesw.com>
wrote:
You did the right thing posting here. I have a client who runs into
problems all the time, so we schedule a Skype session where I can see
what's going wrong. Invariably, as soon as she tells me about the issue and
I'm watching her screen, she immediately figures out the reason without my
help.
When I was in grad school in the late 90s, I chatted at a conference with
another grad student who spent time at the university support desk.
He just couldn't find what was going wrong with the professor's fax modem
attempts over the phone.
Finally, "Let's go back to the beginning. What file are you trying to
send?"
File? What file?
"The one that you want the computer to send"
No, it's a document; I want to fax it.
The good professor was holding his document up to the screen . . .
Sounds remarkably like a possible urban legend I read, where a secretary
was asked to copy a floppy disk, so she put it into the Xerox machine.
--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software | http://www.hyperactivesw.com
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