Hi Alex, in your case i would use the online form at http://on-rev.com/support/contact-us/ <http://on-rev.com/support/contact-us/> and send an emergency support request (select that in the dropdown for the subject). They should be able to add a reverse dns entry for you w/o problems.
What i found out, but this might not cause your problem, is the following: A dns lookup for your domain wag.com.au <http://wag.com.au/> shows the following information ;; QUESTION SECTION: ;wag.com.au. IN ANY ;; ANSWER SECTION: wag.com.au. 95 IN TXT "v=spf1 +a +mx +ip4:50.28.38.70 ~all" wag.com.au. 21395 IN SOA ns1.on-rev.com. kevin.livecode.com. 2016032201 3600 7200 1209600 86400 wag.com.au. 21395 IN NS ns1.on-rev.com. wag.com.au. 21395 IN NS ns3.on-rev.com. wag.com.au. 21395 IN NS ns2.on-rev.com. wag.com.au. 14195 IN A 67.225.175.158 First of all there is no mx entry in the dns for that domain. The mx entry is needed, because that entry defines the mail exchanger server(s) - the server(s) which are responsible for the mail exchange for a domain. You should correct that in your cPanel under Mail -> Mx Entry. The spf record, which defines the server(s) which are allowed to send emails for a domain, seems to be correct, although it includes the mx entries. But as i stated already, the mx entries do not exist in your dns settings. Regards, Matthias Matthias Rebbe Bramkampsieke 13 32312 Lübbecke Tel +49 5741 310000 +49 160 5504462 Fax: +49 5741 310002 eMail: matth...@m-r-d.de <mailto:matth...@m-r-d.de> BR5 Konverter - BR5 -> MP3 <http://matthiasrebbe.eu/portfolio/produkte/brx/> > Am 13.07.2016 um 08:47 schrieb Alex Shaw <a...@harryscollar.com>: > > Hi > > Anyone know what has happened to on-rev support? > > I have sent emails to on-...@runrev.com and received a ticket but after > nearly a month no answer. > > A few of our emails are bouncing back with the following.. > > 450-4.7.1 Client host rejected: cannot find your reverse hostname, > [67.225.175.158] > > and.. > > 550 No RDNS entry for 67.225.175.158 > > This is really starting to cause a problem for us. > > regards > alex > > _______________________________________________ > use-livecode mailing list > use-livecode@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
