I received answers that way in the past.

But in recent months, this does not seem to work very satisfactorily.
I am pretty sure it´s not David´s fault. The problem seems to be that David is 
actually the only one who is fixing the bigger on-rev problems. 
I mean that kind of problems Heather cannot solve.

It´s  a lack of manpower at the moment.

I really hope that Livecode Ltd. will change this asap.

Matthias



> Am 03.12.2015 um 15:33 schrieb j...@souslelogo.com:
> 
> Hi list
> I sent a support request to on-rev by email to        supp...@on-rev.com,
> on nov. 24th, then got the automatic response, but nothing after that...
> When I send urgent requests (using the online form at on-rev.com)
> I always get an answer, but when the request isn't urgent it seems
> logical to send normal messages...
> Did anyone ever get an answer that way ?
> 
> Thanks
> jbv
> 
> 
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