HI Richard, I have a suggestion for this, having just read the entire thread.
I too find it hard at times to get the time to even write here let alone fill out a report on Bugzilla. And then to go through the process of creating a recipe or sample stack. The reason for this is obvious, that like many others here we are too busy actually making products (or trying to) for our paying clients to set deadlines (often unreasonable, mostly due to their ongoing misconception to the time it takes to make software despite attempts to help them appreciate or understand it). The Bugzilla form is, I'm sure you'd agree, far more involved than writing an email. And I in turn appreciate that protocols need to be in place to avoid spammers, etc. How about this approach (which is nothing new - Apple use a similar system and I personally have had much success with it). In the LiveCode app itself (both Commercial and Community) in the Help menu should be a button to submit a report. This can either take you to a basic form on the web or internally in the app itself (a better option to keep down spam). This goes through to a private list that only those on the RunRev development team can read. This form should be far simpler than that found on Bugzilla, i.e., Name, email, symptoms noticed, option to upload stack. If it was included in the IDE then it would automatically gather data like the platform, version number, etc. The team member that picks it up can then decide if it is worth adding to Bugzilla, adding the submitters email to the list and requesting more info via the Bugzilla repository if needed. Psychologically this works in favour of the end user. They would be more likely to provide feedback willingly if the thought that it was easy and involved far less steps. You could even have a button on the form to provide more details that could log you right into your Bugzilla account in a one step process filling in any data you'd already provided and those acquired from the system. I have a bug (Bug 13801 <http://quality.runrev.com/show_bug.cgi?id=13801>) I reported a little while back that, because I had no time because of my clients demands on my time, has been marked as 'Resolved' due to my not responding to their request for a sample stack. When my time is a little more free'd up (i.e., not now, despite my ability to write this email - proof that what you said earlier was bumpkin and unfair - emails are easier to write than are sample stacks that can replicate issues along with recipes.) I will be able to reopen the report and prove that it is indeed an issue that needs resolving. Here are some more reasons I find using Bugzilla so frustrating (infuriating at times). The search feature (a term I use lightly) is appalling. Loading it (bearing in mind I have a 150MB internet line) takes over 10 seconds to load. Every. Single. Time. That. I. Want. To. Do. A. New. Search!! So, trying to track down if someone else has already done one is laborious. If i enter my search in the bar at the top of the page it only returns new and pending results. So resolved ones are not shown. But that is not made clear in the search bar. So then you have to go to the advanced search which is not clear on how to access (at the top we have buttons for Home, New & Search then a Search Button after the search dialogue - Is that clear?). When I add a comment to a bug and click the 'save changes' button it saves but then takes me to the next bug in the list. As an alternative I can write a rant on here with far more satisfaction and far less time wasted ;) Simple is best, my favourite philosophy. A simple form in the IDE that gets submitted for review and/or follow up. Far more likely to get results. All the best On 13 November 2014 14:39, Richard Gaskin <ambassa...@fourthworld.com> wrote: > > I'm just expressing frustration about barriers to reporting bugs. > > For example, a login is required to file a bug... > > ...as it is for this list, which the bug system is being compared to. > > Just about any publicly-accessible venue that displays user-generated > content will either require some form of authentication, or be overrun to > the point of uselessness by spambots. Sean Cole *Pi Digital Productions Ltd* www.pidigital.co.uk +44(1634)402193 +44(7702)116447 π 'Don't try to think outside the box. Just remember the truth: There is no box!' 'For then you realise it is not the box you are trying to look outside of, but it is yourself!' This email and any files transmitted with it may be confidential and are intended solely for the use of the individual to whom it is addressed. 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