On 10/14/2013 01:50 PM, Kevin Miller wrote:
I'm very proud of our marketing efforts and they are absolutely useful and
necessary. I don't know how Richmond managed to get this particular mailer
as it should be getting sent to brand new account holders only!
Well; there it was in my in-box: sorry to disappoint you, but I didn't
do anything sneaky to obtain it.
It
certainly wasn't aimed at existing customers.
They probably all got it.
Everyone has a different
experience learning to code, some find it easier than others and I think
our marketing messages, in this case relating to training, are fair and
balanced. And please remember that the more revenue we generate the better
the service we can provide you.
Well, part of my comments was a critique of HOW you were advertising,
NOT that you were advertising
(although the chap with the boats in France seemed not to have seen that).
I believe that one of the ways you can get more money is by advertising
in a way that isn't quite so "Jimmy Neutron".
We are reinvesting everything right now in
engineering and service delivery.
As far as the free courses are concerned, these are intended for brand new
customers only. One per customer, per lifetime. We want more people to
adopt the platform, however we are not a charity and can only afford to
give away so much free content. If you feel that you've very recently paid
for two courses and could have had one of them for free, by all means drop
a line to support and we'll sort you out. We take customer satisfaction
very seriously.
Kind regards,
Kevin
Kevin Miller ~ ke...@runrev.com ~ http://www.runrev.com/
LiveCode: Everyone can code
Thank you very much indeed, Kevin.
The contextualisation makes quite a bit of sense that was not clear
previously.
Although I will 'reserve' my 'dumbing down' comments.
I suspect that the fact that many people got hold of the free courses
and the adverts
who were not part of the "targetted demographic" may be for the same
sort of reason as the
Pancake problem; there's a beastie in your computer system.
I would not have bothered to write my "Be This Guy" message if I did not
care desperately about Livecode,
and I hope you realise that.
sincerely, Richmond.
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