On 06/20/2012 09:01 AM, Andre Garzia wrote:
On Wed, Jun 20, 2012 at 2:16 AM, Peter Haworth<p...@lcsql.com> wrote:
I have several QCC reports that have been sitting in silence for several
weeks
Weeks??? I have pet bugs that have been sitting there for YEARS!!!!
For example:
* Can't take snapshot of second monitor (entered in 2006)
* Can't take snapshot of off-screen stuff
* No way to build Android apps with Linux (this is insane)
=(
----------------------------------------------------------
A list of wonderful ideas: RevMedia, Dreamcard, revLets (web deployment),
Bugs that have not been addressed for years.
----------------------------------------------------------
Now, if a parent phones me and tells me that s/he had pointed out that
little Ivan had
cocked up his English exam at school a year ago, and now he has done it
again . . .
The parent would be reasonably justified in asking me to reimburse the fees
s/he paid for little Ivan's classes over the past year.
Very, very soon, with an attitude of the sort I am writing about, my
school would be closed and my
reputation would be mud.
Yesterday I spent 3 hours working with a boy who had not fully
understood the Past Imperfect,
at no cost to the parents. Not my idea of fun, but difficult to avoid
with a good, clean conscience.
I offered those 3 hours; I didn't have to wait until the parents kicked
me; but, hey, I listen to my
customers, and take their feedback very seriously indeed.
---------------------------------------------------------
One of my least favourite words on this user-list is "Work-around", and
it crops up
far, far too much.
What is a "work-around" ?
It is a phrase for end-users having to spend lots of time ('community
effort') solving
generally fairly basic issues that should have been sorted out by the
manufacturer of
the article being used; and that time spent on work-arounds should be
being spent on development
of the end-user's own work, and represents lost time and income to those
who have to stop their
SDLC while they sit down with the sticky-tape and string to mend the
"vacuum cleaner".
---------------------------------------------------------
My main problem is that many parents do not give me much by the way of
feedback.
However, I am writing this on a use-list that is a non-stop 24-7
feedback system; and running through it
are a set of on-going complaints that it would behoove those up the top
to take rather seriously.
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