On May 4, 2012, at 2:54 PM, Tim Jones wrote: >> I do have a question. If Product X is on version 8.8 and a customer is >> using 1.0.5 (released 11 years ago, just before 2.0.0) and finds a bug, do >> you fix the bug? That is, do you create version 1.0.6? > > That falls WAAAAAY outside of expected support. However, we do cover that in > our playbook - in that case, we offer the user a price-adjusted upgrade path > - less than full price, but more than the 50% normal upgrade - to the current > version or offer to fix the problem in 1.0.5 under contract for a specified > NRE rate.
I like the idea of a playbook, whether figurative or literal. When we here have Planning for Excellence meetings such a thing can outline scenarios that can help in quality planning. So far, I think I'm hearing that bug-fix support should go beyond 3 months (Mark) but need not go to 11 years (Tim). Dar _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
