** Description changed: - Binary package hint: xorg + [Impact] + Message for the apport hook causes some confusion for X and compiz bug reporters that are trying to report bugs post-release. - When I use ubuntu-bug to report bugs on xorg-related packages (unity, - compiz, xorg), I'm presented with this question: + [Development Fix] + The same change was applied to the ubuntu xorg git tree and will be uploaded shortly. + + [Stable Fix] + The user is presented with a choice of three 'yes' options: One to flag regressions, one to flag bugs with patches, and one for everything else. For the last option we simplify the wording to just say 'Yes'. Ideally we'd like people to exhaust technical support options before filing bug reports, but recommending they do so is causing confusion. + + [Test Case] + Running 'ubuntu-bug xorg' on natty will show the dialog. + + [Regression Potential] + The worst thing that can happen from this change would be that the xorg apport hook no longer works for attaching info to bug reports. + + [Original Report] + When I use ubuntu-bug to report bugs on xorg-related packages (unity, compiz, xorg), I'm presented with this question: Development is completed for the 'natty' version of Ubuntu, so you should use technical support channels unless you know for certain it should be reported here? If I found a bug that I want to report, the only applicable yes option is "Yes, The problem began after doing a system software update." This implies that the developers are interested in regressions, but not new bugs. More information on the askubuntu question here: http://askubuntu.com/questions/39358/why-does-ubuntu-bug-imply-that-i -shouldnt-report-bugs-for-compiz-and-unity Brian Murray said it's due to xorg's apport hook and I was asked to report this bug. - It's frustrating as a user to run ubuntu-bug to report a bug, then be told to go to askubuntu, then be told there that it's a bug and you should report it. However, I also want developers to spend their available time fixing real bugs. Perhaps if the hook added a "tech-supported" tag to bugs that had already gone through tech support so that those bugs can rise to the top? Or if you could import an AskUbuntu question into a bug report so it feels like asking on AskUbuntu is an important step in the bug reporting process. (Yes, copy-paste does most of that, but I think psychologically it's very different.) ProblemType: Bug DistroRelease: Ubuntu 11.04 Package: xorg 1:7.6+4ubuntu3 ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2 Uname: Linux 2.6.38-8-generic x86_64 NonfreeKernelModules: wl Architecture: amd64 CompizPlugins: [core,bailer,detection,composite,opengl,decor,gnomecompat,snap,mousepoll,vpswitch,regex,extrawm,grid,imgpng,compiztoolbox,text,move,place,resize,wall,session,animation,unitymtgrabhandles,expo,workarounds,ezoom,staticswitcher,fade,scale,unityshell,scaleaddon,scalefilter] CompositorRunning: compiz DRM.card0.DP.1: - status: disconnected - enabled: disabled - dpms: Off - modes: - edid-base64: + status: disconnected + enabled: disabled + dpms: Off + modes: + edid-base64: DRM.card0.LVDS.1: - status: connected - enabled: enabled - dpms: On - modes: 1366x768 - edid-base64: AP///////wAw5AFwAAAAAAASAQOAIhN4Ck6FnltVlSYaUFQAAAABAQEBAQEBAQEBAQEBAQEBPhxWoFAAFjAwIDUAWMIQAAAZPhxWoFAAFjAwIDUAWMIQAAAZAAAA/gBENjY5SoExNTZXSDIKAAAAAAD//////////wEBCiAgAME= + status: connected + enabled: enabled + dpms: On + modes: 1366x768 + edid-base64: AP///////wAw5AFwAAAAAAASAQOAIhN4Ck6FnltVlSYaUFQAAAABAQEBAQEBAQEBAQEBAQEBPhxWoFAAFjAwIDUAWMIQAAAZPhxWoFAAFjAwIDUAWMIQAAAZAAAA/gBENjY5SoExNTZXSDIKAAAAAAD//////////wEBCiAgAME= DRM.card0.VGA.1: - status: disconnected - enabled: disabled - dpms: Off - modes: - edid-base64: + status: disconnected + enabled: disabled + dpms: Off + modes: + edid-base64: Date: Fri May 6 13:57:18 2011 DistUpgraded: Fresh install DistroCodename: natty DistroVariant: ubuntu DkmsStatus: bcmwl, 5.100.82.38+bdcom, 2.6.38-8-generic, x86_64: installed GraphicsCard: - Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller]) - Subsystem: Dell Device [1028:02aa] - Subsystem: Dell Device [1028:02aa] + Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller]) + Subsystem: Dell Device [1028:02aa] + Subsystem: Dell Device [1028:02aa] InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1) MachineType: Dell Inc. Inspiron 1545 ProcEnviron: - LANGUAGE=en_CA:en - LANG=en_CA.UTF-8 - SHELL=/bin/bash + LANGUAGE=en_CA:en + LANG=en_CA.UTF-8 + SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=19e6b2b5-cf83-4ea1-9103-e65b2b680694 ro quiet splash vt.handoff=7 Renderer: Unknown SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/13/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0G848F dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA07:bd05/13/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G848F:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Inspiron 1545 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.4+bzr20110415-0ubuntu2 version.ia32-libs: ia32-libs 20090808ubuntu13 version.libdrm2: libdrm2 2.4.23-1ubuntu6 version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2 version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7
-- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/778758 Title: The apport hook discourages new bug reports _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
