On 8 May 2013 10:26, alan c <aecl...@candt.waitrose.com> wrote: > On 07/05/13 08:36, TT Mooney wrote: > >> Hi all - I've been a happy user of O2 broadband for years, but now >> that Murdoch has laid his hands on it, I want to change provider. >> Does anyone have a recommendation? I used to have BT, and they were >> mostly useless. There is a bit of bittorent going on, so I'm >> looking for an uncapped adsl2 service. Virgin Media is not >> available in my area. Kind regards, Travis >> > > I was also with O2 (Be) and also was motivated to jump ship for the > very same reason. > > The good news was that BT fibre was already becoming > established in my area - it was frustrating to see all the cabinets go > in and not have a fibre related connection myself - and also that BT > had then recently changed policy to make their 'unlimited' options > truly unlimited - removing the restrictions on P2P activity and > uploads, for example. > I had been resisting choosing a fibre connection partly on principle > because I think P2P is so important for the internet. > The connection activity went well (sigh of relief). And it continues to be > good :-) >
That's one thing I like about Zen: they piggy back on the BT infrastructure so as soon as Fibre was available in my area, they were offering it. > The bad news is that I am now dealing with a massive org which > occasionally morphs into a dozy giant. The installer guy was well informed > technically, but on contract, so he reacted like an outsider, not relating > to BT in company knowledge or attitude, > confirming the idea that - somewhere - I was dealing with an amorphous > unknown lumbering org. I had gladly accepted a cashback (well, voucher > back) deal for Sainsburys vouchers (50 pounds) and the claim registration > web page had an incorrect date which would invalidate my own claim, which > caused me anxiety. I got some reassurance from the live chat help - I > noticed this at pre sales time - but verbal > reassurance was only partially comforting. Ultimately I did receive the > promised vouchers, but the claim web page was STILL indicating invalid > dates. > That's the other thing I like about Zen: small company and support know what they're talking about. > > Email accounts have been a pita. > > BT makes use of Yahoo mail, and I found that to use (BTYahoo) as SMPT > server > for my various outgoings I had to configure my BTYahoo settings to > accept each email ID separately. I have a number of email IDs. Presumably > because Yahoo see my mail initially, as alien. It does work, though, albeit > an inconvenient > hassle. > > The other day, I got an email from BT about the possible closure of my > BTYahoo mail account. This was an offer that I could hardly ignore, > nor even refuse. But unfortunately I did not even understand it. My > contact to them yielded an explanation which I also did not fully > understand. My BT fibre connection username is allocated to be the > same as my BTYahoo email address, so I was confused that if I was one > of those who chose to allow closure from non use of the BTYahoo email > account, then I wondered what would happen to my connection username. > I have since concluded for myself that in such a case, the username > continues as an ID > but even though it appears to be a real email address, it of course will > not be. Such is the disconnect in an ISP which puts its email facility out > to others. In my case because I make frequent use of the BTYahoo account to > route my outgoing mail, I conclude I will not be seen as a non user of the > BTYahoo account....... > > Incidentally, I was connected with two boxes, not just one. A BT > modem, presumably related to fibre, and a wireless router (BT Home > Hub), whereas previously with adsl I had a single combined, modem > router. > Yes, I have the same: the router is the old one I had with ADSL, they just added a fibre modem (white box) in front of it and connected the router using PPPoE via the modem rather than PPPoA direct to the phone line. Actually, that's yet another thing I like about Zen: when I ordered my ADSL with them 2 years ago, they suggested a few models of routers I could use other than the one they supply and explained what features I needed to look for in order to be able to upgrade to fibre later without changing the router. And when upgrade time came, they asked what model I had, pulled out the spec sheet for that model and guided me through the re-configuration (which wasn't hard to be honest). > For some reason, not sure what, I find that the BT router does not > easily connect to new wireless devices (Android tablet, phones) > although ok eventually. So far I have found that a router restart > (has a button) does help. > > Oh, yes, as a Post Script: > I registered with the BT forums support community - to try to better > undertsand the promise of email account closure from 'non use'. I had some > ROFL because - I used my real name (alan cocks), it was impossible because > my surname got the response > 'Bad word, please clean this up and try again' > What a way to treat a long and illustrious family name so well known > for its chickens business? > ;-) > Good old profanity filter! :-) Bruno
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