On 2 July 2012 13:10, Barry Titterton <barry.titter...@mail.adsl4less.com>wrote:
> On Mon, 2012-07-02 at 09:20 +0100, Anton Kanishchev wrote: > > If you play your cards right and mention that there is no bs of cto > > models being non refundable (in terms and conditions) before you buy > > they are unlikely to try to play that trick on you. > > Hi Anton, > > I'm not a lawyer but I'm pretty sure that distance selling laws in the > UK give you the same type of consumer protection as if you bought it > over the counter: If the object is "not of merchantable quality" i.e. > broken or does not meet the advertised specification, you have to reject > it in writing. You can then send it back for a full refund and the > original seller must also refund your postal costs. I did this recently > with a laptop battery which tests showed was only half the capacity that > the seller was claiming. > > Cheers, > > Barry T > > > It's all here, if you need to assert your (UK) statutory rights http://www.adviceguide.org.uk/consumer_e.htm Tony
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