On 03/05/12 23:22, Alan Pope wrote:
I find this response very frustrating. It's not only inaccurate but it means we'll never get to the bottom of the problem, so can never find out how to fix it. If everyone just re-installed the OS whenever the wind changed direction we'd end up with a significantly worse OS as a result.
Alan - I accept that my response on this list was unhelpful and inappropriate and for that I apologise. The folk I've been helping out on the Ubuntu answers pages are for the most part hardly able to understand the commandline and are initially angry. Telling them to edit their ~/.whatever.conf file is going to confuse and make them really angry. Most of them are very happy to re-install because it is so easy and quick. Yes, I agree it doesn't teach us anything if we handle it that way - but it does get satisfied customers.
OTOH the questions I've been fielding are entirely due to a borked upgrade using the update manager. There really does seem to be a problem there.
Regards, Barry. -- Barry Drake is a member of the the Ubuntu Advertising team. http://ubuntuadverts.org/ -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
