Hello! I have an upcoming job opening for someone to essentially do the technical support for a small company in Aldermaston. The technical support process at the moment is that the problem lands on my desk and I try and sort it out while doing other things. As the business has grown this has now become a very dumb way of doing things and it would be your job to take the problem away from me and design the processes for dealing with support problems as they arise, and documenting them when they do! You'll be part of a small team of developers where decisions can be made relatively quickly and help is just a nerf dart away.
Support would be your main task, dealing with problems from resellers installing high performance NAS systems in video environments. Site visits will be required at times, mostly in the London area. 90% of the problems you deal with will be down to the end users network, so a knowledge of networking is a must. Internal training will be given where required. Most of the code we produce is written in python, parts of it using django, and you may be expected to write small patches to fix issues when they arise. A knowledge of python is essential, but training can be given when necessary. You wouldn't be expected to deal with the majority of problems on your own for the first couple of months, but learning quickly is pretty essential and documenting things as you learn them would help me immensely. Aside from the what the job entails, the company is a rapidly growing manufacturer of high speed storage devices for the video industry. We have developed custom solutions for several high profile clients, all using various forms of Linux. Internally we use a mixture of Mac and Linux systems (all the dev stuff is done on Linux, but the sales people seem to like their macs for some reason). If you would like any more information, feel free to drop me an email off list at matt at gblabs with co in the uk :) <stupid spam>. This hasn't been 100% confirmed yet, but if we find the right person it will become confirmed very very quickly! -Matt Daubney -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
