Hi Paula, I don't suppose you know this persons irc nick? We can have a look in the logs and see where we went wrong.
Thanks, Matt Daubney On Jul 27, 2011 12:41 PM, "Paula Graham" <pmg...@gmx.co.uk> wrote: > On 24/07/11 18:19, Alan Bell wrote: >> On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote: >>> Hi! >>> >>> I'm new to all this, but been reading the discussions coming in >>> through the emails. Is it just me, or is there some sort of petty >>> argument going on? Am I reading it wrong? >>> >>> Love to all! >>> >>> Alex. >>> >> Welcome Alex, >> >> there is indeed a long email conversation going on, I assume you are >> referring to the "Re: [ubuntu-uk] Um, why am I blocked from >> #ubuntu-uk" thread which actually isn't about anyone specific being >> blocked from the channel, it was accidentally set to only allow >> registered users for a few hours and is back to open access now. We >> generally try to keep this mailing list and the IRC channel polite and >> constructive at all times. This is community support, which means we >> all help each other, there is no dividing line between those helping >> and those needing help with an issue, and we all have access to the >> same information. Sometimes there is no immediate solution to a >> problem, which can cause frustration from time to time, but we do try >> to point people in the right direction to find a solution to their >> problem. >> >> Alan. > > Apropos - and sorry, don't want to whinge to people who're freely giving > their time - but thought you'd want to know - I just got an email from > one of the people we taught last week to come to the IRC channel for > help because BT can't help her as they don't support Linux. This is what > she said (and by "forum", she means IRC): > > "The chap on the Ubuntu forum who's responded to my plea for help has > just given me technical jargon answers I simply don't understand and > he's putting me off Ubuntu." > > This woman is by no means an idiot but she's left a larger organisation, > where she had tech support, to start her own non-profit and now has to > DIY - she was pretty enthusiastic about Ubuntu at the session we did and > the welcome she got on IRC at the session was great - so she has gone > ahead and installed her own laptop. But she's bringing the laptop back > here for a Fossbox volunteer to look at. It sounds like it's a simple > problem with wifi on a BT hub - but she has no prior understanding of > networks so she needs simple step-by-step support. > > This isn't the first time someone boomerangs off Ubuntu-UK back to > Fossbox wailing that they don't understand what's been said to them. I > know it's often frustrating having to explain the most basic things to > people and translate to plain English, but that's what it takes to get > beyond the techie-sphere with Ubuntu . . . > > Again, don't want to carp about the fantastic work done here - I don't > know if it's an issue to lose people this way but thought you'd want to > know the feedback I get here. > > Paula > > > -- > ubuntu-uk@lists.ubuntu.com > https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk > https://wiki.ubuntu.com/UKTeam/
-- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
