On 24/06/2011 10:03, Gordon Burgess-Parker wrote: <snip>
Not so. How can the IT dept evaluate a FINANCIAL reporting application? Especially an internationally-recognised market leader? The IT dept is a SERVICE dept. If the MD says "I want such and such a software because I think we can benefit from it, the IT dept shouldn't throw a hissy fit just because the MD didn't consult them about what software HE wants - they should buckle down and install it.
Well, I guess the MD has an IT dept to advise him/her on technical matters. So surely the process should be: finance guys want to be able to do some stuff, and they find a package that will do it; finance and IT *discuss* whether the package will do the job cost-effectively and will integrate into IT systems OK; finance and IT reach an agreed decision (or escalate to Board/MD if they can't).
The problem here seems to be substituting a playground brawl for a decision process: "I want this, so do it!" versus "You didn't ask me, so shan't!" What a catastrophic way for a business to work!
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