Snip I would suggest that you think about your own dealings with Call Centres - everyone has had an interesting experience with off shore centres - the technician may know their stuff but trying to communicate it in a language that is understood - look at Caroline and her Wi-fi for instance.
In addition wouldn't you have to offer an IRC / IM support service too? i have an IRC server you guys can use irc.forthegamers.org find me (caboose) or Ghozer on there or wait for me to come online in #chat [EMAIL PROTECTED] wrote: > Send ubuntu-uk mailing list submissions to > ubuntu-uk@lists.ubuntu.com > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk > or, via email, send a message with subject or body 'help' to > [EMAIL PROTECTED] > > You can reach the person managing the list at > [EMAIL PROTECTED] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of ubuntu-uk digest..." > > > Today's Topics: > > 1. Re: Repo's on Demand was repo in a box (Ian Pascoe) > 2. Re: [EMAIL PROTECTED]: Face to Face support on the Ohio > (Ian Pascoe) > 3. Re: [EMAIL PROTECTED]: Face to Face support on the Ohio > (Chris Rowson) > 4. Re: rsync chgrp problem - advice, please? (luxxius) > 5. Lugradio Live, Ubuntu-uk and the Stand. (Nik Butler) > 6. Re: Repo's on Demand was repo in a box (Alan Pope) > 7. Re: rsync chgrp problem - advice, please? (luxxius) > 8. Re: rsync chgrp problem - advice, please? > (Matthew Macdonald-Wallace) > 9. Re: rsync chgrp problem - advice, please? (Tony Arnold) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 6 Jun 2007 21:32:44 +0100 > From: "Ian Pascoe" <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] Repo's on Demand was repo in a box > To: "Alan Pope" <[EMAIL PROTECTED]>, "British Ubuntu Talk" > <ubuntu-uk@lists.ubuntu.com> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="us-ascii" > > Alan > > Yep, fair comment on the CD / DVDs. As a matter of interest, obviously the > size of the required disk space will increase as the distro matures - ie > taking in all the updates etc. Can we find out how big Edgy grew before > Fiesty was launched? > > Mind you <puts tin hat on> would there actually be cause for such a service > within the UK at the moment for people who are not Internet connected? The > two countries that would benefit from something like this would be India and > China; on a non-Ubuntu mailing list people from both these countries are > wondering around the hinterlands with stacks of CDs to do exactly this task. > How about getting our own back on these two countries by providing a UK > based Call Centre manned with Scousers and Geordies speaking Hindi? <no > offence to anyone meant> > > This could quite nicely be tied in with the UK Support on the other thread! > > E > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Alan Pope > Sent: 05 June 2007 14:10 > To: British Ubuntu Talk > Subject: Re: [ubuntu-uk] Repo's on Demand was repo in a box > > > Hi Ian, > > On Mon, Jun 04, 2007 at 10:41:57PM +0100, Ian Pascoe wrote: > >> My only worry on this would be the cost of maintaining the stocks of those >> USB drives. >> >> > > I am sure stock can be managed. If a lot of orders come in then more drives > can be ordered, but some would be in "stock" to replace broken ones, or > supply to new customers. > > >> Presumeably this would be just a web based and not a telephone based >> > service > >> Alan? >> >> > > Correct. I was thinking of a web based system where you can pick from a list > of pre-made hard disks or you pick and choose your requirements. Pick "n" > repos for "m" architectures, and add in "x" number of ISOs or something. > > >> How about taking it one step back and providing CD / DVD with just the new >> apps and dependancies, and updates that the user requires? >> >> > > > >> For instance you install the Live CD so have the basic package. You log >> onto "Al's virtual store" and look at the descriptions of those apps >> available in whichever repo is available to you. >> >> You select those apps you want to try, and 48 hours later the CD / DVD >> arrives with not only those packages you requested, but all the updates >> > for > >> the base install. >> >> Next time around, the system remembers what you have already asked for so >> sends out the updates for those as well as the new requests. >> >> > > Sounds like redhat network update :) > > Problem is that someone could manually add a package (via a usb stick) or > remove applications and we would not know about that because they have > (potentially) no net connectivity. > > We then send them a CD full of updates for apps they don't have - or worse, > no updates for apps they do have. > > >> Additionally, you could have a monthly or bi-monthly subscription to send >> out all the updates that have come out during the previous period. >> >> If you don't like the package, you remove it from your personal list, and >> > so > >> won't get any further updates. >> >> This seems a cheaper and less difficult system to maintain. But it's >> unfortunately not that green, and more importantly I haven't got a clue as >> to how practical it is either! >> >> > > It's certainly an option. However I quite like the brute force approach of > sending everything. That way they can install new applications (and all > dependencies) from the USB disk. They could also put the USB disk on a > server and use that as a repo for many machines (think of a school in a > remote location that has no or limited net connectivity). > > If you used the DVD model you proposed, how would you maintain 20, 40, 100+ > machines? Would become quite an admin headache when compared with "I send > this disk through the post and I get it back, updated within a week" > > >> It also means that the cost to the end user is less as we aren't holding a >> returns fee with all the cost and implications that that entails; instead >> all they pay for is the cost of the CD / DVD, P&P and a small mark up to >> cover running costs. >> >> > > I am not convinced that money is the primary problem here. Maybe this could > be franchied out to local people to reduce freight costs. That way people > could post - or even take - their disk to their local agent to get it > updated/replaced. > > >> Don't get me wrong, I think it's a really grand idea, and certainly would >> enjoy the challenge of something like this! >> >> > > Thanks. I'm not taking any of this as critisism, it's all the feedback I was > after. > > >> To be honest and pre-echo a subsequent mail, it sounds so good that >> > someone > >> somewhere must already run such a service ....? >> >> > > Well, it was pointed out on irc yesterday that there are people out there > selling repos on a CD/DVD:- > > http://www.thelinuxstore.org.uk/index.php?main_page=product_info&products_id > =1302 > > 15.39GBP + P&P for 6DVDs containing "complete ubuntu 7.04". > > > >> Actually, following on from this how does Ubuntu distribute it's Live CD's >> worldwide - are they all shipped from the States or are there stocks held >> throughout the world for local distribution? >> >> > > I don't know where they are manufactured but my feisty set came from The > Netherlands. > > Cheers, > Al. > > -- > ubuntu-uk@lists.ubuntu.com > https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk > https://wiki.kubuntu.org/UKTeam/ > > > > > > ------------------------------ > > Message: 2 > Date: Wed, 6 Jun 2007 21:32:45 +0100 > From: "Ian Pascoe" <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on > the Ohio > To: "British Ubuntu Talk" <ubuntu-uk@lists.ubuntu.com> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="us-ascii" > > My views are: > > You can't just have a call outbound facility if you want to offer a Service > Desk. It has to be both ways even if the inbound call goes to voicemail > advising the user that a technician will call them back. > > Next, whatever is done has to be seen by the person needing support as being > professional. > > Does the Remote Access on the desktop menus do what it says enabling the > support person to access the users PC directly assuming of course it's > connected to the Internet? > > What type of support will be offered? Technical, training, advisory / > sales? > > What happens if all the support staff aren't available for a period of time > through sickness / holiday / normal work? > > Where will the support people go if they don't know the answer > > I would suggest that you think about your own dealings with Call Centres - > everyone has had an interesting experience with off shore centres - the > technician may know their stuff but trying to communicate it in a language > that is understood - look at Caroline and her Wi-fi for instance. > > In addition wouldn't you have to offer an IRC / IM support service too? > > The idea for a VoIP server seems quite good on the surface, as the > CallWeaver project would probably fall into this category, but how you > managed the ACD is another item - ACD=Automated Call distribution > > Personally, I don't feel comfortable with the current support for VoIP > services to be able to manage any significant call volumes. In addition you > have to contend with Internet contention ratios which can on occasion make > VoIP calls sound like Mickey Mouse due to the compression or drop the call > entirely. > > I don't think we need the facility to record calls, as there wouldn't be a > financial or legal implication, nor would there be a manager wanting to > coach us on how we handle those calls! > > Sorry for being somewhat dis-jointed in this but these are as they came out > so to speak. I've had the requirement to set up things like this before, > using traditional telephony, and although it can be quite effective, the > enthusiasm is high at the start, with lots of people to help you, but six > months down the line, when it's only just a couple of you doing this it gets > to be no fun at all. > > But if we could join up with the Ohio mob to offer UK / US support using > VoIP that'd be cool! Yeah I know that goes against what I just said but it > is an almost free society after all!! > > E > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Dave Walker > Sent: 06 June 2007 13:15 > To: British Ubuntu Talk > Subject: Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the > Ohio > > > On Wed, 2007-06-06 at 09:19 +0100, Chris Rowson wrote: > >>> Yes I guess what we could really do with is some sort of webpage which >>> would allow us to track support issues and to see which have been >>> resolved . If only there was some widely used Voice over IP software >>> which enables us to make calls which could be recorded and which could >>> be provided on spec [1] >>> >>> >> Services like sipgate allow a voice message to be left when the >> 'phone' isn't answered. Sipgate can then email the voice message in a >> .wav format to any email address you specify. >> >> Chris >> >> > > If were looking at doing it this way, then why not host our own Asterisk > server. We could then have a 'Ring Group' that volunteers could > sign-in/out of 'include me' status. > > The 'ring group', could work by 'call all users registered', round robin > or remembers who last answered the call and pushes to next on the list. > > If nobody is online / or answers, then the call is passed to voicemail > that could either be emailed to a select group - or uploaded to a > 'tracking system' online. > > A support volunteer could sign in either via VOIP (ekiga, SIP phone etc) > or could call somebodies normal telephone number. Outbound trunks are > very reasonably priced. > > > Kind Regards, > Dave Walker > > > > > > ------------------------------ > > Message: 3 > Date: Wed, 6 Jun 2007 21:41:30 +0100 > From: "Chris Rowson" <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on > the Ohio > To: "British Ubuntu Talk" <ubuntu-uk@lists.ubuntu.com> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Just a note folks - there's a page on the wiki devoted to this now... > > https://wiki.ubuntu.com/UKTeam/VoiceSupport > > > > ------------------------------ > > Message: 4 > Date: Wed, 06 Jun 2007 21:58:33 +0100 > From: luxxius <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] rsync chgrp problem - advice, please? > To: British Ubuntu Talk <ubuntu-uk@lists.ubuntu.com> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=us-ascii; format=flowed > > Neil Greenwood wrote: > <snip> > >> I haven't used rsync much, but I would guess from the error message >> (and where I've seen it before) that the USB drive is formatted using >> FAT >> > > Neil >>> Yes, it's FAT32, 'cos I need to write to it with both OSs > > >> I'm fairly sure that your conclusion is correct - you could check >> quickly by looking at the file properties (size and date/time) for one >> of the files mentioned >> > > You're right: most of the source files have group = root(rw-); the > failed ones have group = diana(r--). I originally copied the mass of > the files from a NAS to /home/diana/music; looks like now, when I add > new files there, they have diana as owner and group. > > >> To prevent it, check the group for the files that gave errors and one >> of the files that didn't. Change the problem files to be in the group >> that isn't causing problems. >> > > I'll have a go at fixing this, as you suggest. I guess this means that > I'll have to chgrp all the files I add to the music directory to root. > > >> Hope I haven't included too much info. If I've glossed over anything >> and you'd like more details, also post a reply. >> > > No, you've been very reassuring and a real help. Now I'll just go and > spend an hour or two with 'Linux in a nutshell' to make sure I know what > I'm doing when I chgrp the files! > > Many thanks, and best wishes > -- > Diana > > > > > > ------------------------------ > > Message: 5 > Date: Wed, 06 Jun 2007 22:20:17 +0100 > From: Nik Butler <[EMAIL PROTECTED]> > Subject: [ubuntu-uk] Lugradio Live, Ubuntu-uk and the Stand. > To: British Ubuntu Talk <ubuntu-uk@lists.ubuntu.com> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > This is a Public Service Announcement on behalf of the Loudmouthman : > > > John Levin , if your out there and available can you get in touch with > us we are all desperately trying to contact you. Especially Mrs Trellis. > > > Nik Butler > > > > > > > > ------------------------------ > > Message: 6 > Date: Wed, 06 Jun 2007 23:39:15 +0100 > From: Alan Pope <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] Repo's on Demand was repo in a box > To: British Ubuntu Talk <ubuntu-uk@lists.ubuntu.com> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="us-ascii" > > On Wed, 2007-06-06 at 21:32 +0100, Ian Pascoe wrote: > >> Alan >> >> Yep, fair comment on the CD / DVDs. As a matter of interest, obviously the >> size of the required disk space will increase as the distro matures - ie >> taking in all the updates etc. Can we find out how big Edgy grew before >> Fiesty was launched? >> >> > > Funny you should ask. > > For i386 only (measured in GiB):- > > Release: full size (binary only size) > > Dapper: 31.3 (14.9) > Edgy: 34.1 (17.2) > Feisty: 33.1 (16.3) > Gutsy: 34.5 (16.7) (currently) > > For AMD64 and powerpc it is much the same, sparc is about 1GiB (0.5GiB) > smaller. > > >> Mind you <puts tin hat on> would there actually be cause for such a service >> within the UK at the moment for people who are not Internet connected? >> > > Not much. I would imagine. However I can see a substantial number of > non-UK residents appreciating this. > > Cheers, > Al > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 189 bytes > Desc: This is a digitally signed message part > Url : > https://lists.ubuntu.com/archives/ubuntu-uk/attachments/20070606/ae3a9308/attachment-0001.pgp > > > ------------------------------ > > Message: 7 > Date: Thu, 07 Jun 2007 07:02:06 +0100 > From: luxxius <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] rsync chgrp problem - advice, please? > To: British Ubuntu Talk <ubuntu-uk@lists.ubuntu.com> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=us-ascii; format=flowed > > Neil Greenwood wrote: > <snip> > >> check the group for the files that gave errors and one >> of the files that didn't. Change the problem files to be in the group >> that isn't causing problems. >> > > I can find all the files with the group that's causing the hiccup using > > find /home/diana/music -group diana > > Is there a simple way to redirect the results to chgrp root and then > chmod them to 664 so that I can automate this in future? > > (I've been trying, without success, to pipe the find results, but I'm > struggling now. Books are fine for individual commands, but not much > help for creating processes or very simple scripts) > > TIA > -- > Diana > > > > ------------------------------ > > Message: 8 > Date: Thu, 7 Jun 2007 7:24:48 +0100 > From: Matthew Macdonald-Wallace <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] rsync chgrp problem - advice, please? > To: British Ubuntu Talk <ubuntu-uk@lists.ubuntu.com> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="UTF-8" > > > On Thu, 07 Jun 2007 07:02:06 +0100, luxxius <[EMAIL PROTECTED]> wrote: > >> Neil Greenwood wrote: >> <snip> >> >>> check the group for the files that gave errors and one >>> of the files that didn't. Change the problem files to be in the group >>> that isn't causing problems. >>> >> I can find all the files with the group that's causing the hiccup using >> >> find /home/diana/music -group diana >> >> Is there a simple way to redirect the results to chgrp root and then >> chmod them to 664 so that I can automate this in future? >> >> (I've been trying, without success, to pipe the find results, but I'm >> struggling now. Books are fine for individual commands, but not much >> help for creating processes or very simple scripts) >> >> TIA >> -- >> Diana >> > > > Try (and this may need checking by others!) > > for i in find /home/diana/music -group diana; do chgrp root $i && chmod 644 > $i; done > > basically (if I've got it right!) then this loops through the output of the > find command and executes chgrp and chmod on every line that is sent to it. > > Cheers, > > Matt. > > > > > ------------------------------ > > Message: 9 > Date: Thu, 07 Jun 2007 07:45:23 +0100 > From: Tony Arnold <[EMAIL PROTECTED]> > Subject: Re: [ubuntu-uk] rsync chgrp problem - advice, please? > To: British Ubuntu Talk <ubuntu-uk@lists.ubuntu.com> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > > > Matthew Macdonald-Wallace wrote: > >> On Thu, 07 Jun 2007 07:02:06 +0100, luxxius <[EMAIL PROTECTED]> wrote: >> >>> Neil Greenwood wrote: >>> <snip> >>> >>>> check the group for the files that gave errors and one >>>> of the files that didn't. Change the problem files to be in the group >>>> that isn't causing problems. >>>> >>> I can find all the files with the group that's causing the hiccup using >>> >>> find /home/diana/music -group diana >>> >>> Is there a simple way to redirect the results to chgrp root and then >>> chmod them to 664 so that I can automate this in future? >>> >>> (I've been trying, without success, to pipe the find results, but I'm >>> struggling now. Books are fine for individual commands, but not much >>> help for creating processes or very simple scripts) >>> >>> TIA >>> -- >>> Diana >>> >> Try (and this may need checking by others!) >> >> for i in find /home/diana/music -group diana; do chgrp root $i && chmod 644 >> $i; done >> > > You need back quotes around the find command, viz: > > for i in `find /home/diana/music -group diana` ; do chgrp root $i && > chmod 644 $i; done > > (should be all on one line, excuse the wrap) > > Regards, > Tony. > -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.kubuntu.org/UKTeam/
