Public bug reported:
When there is poor network coverage, it often happens that SMS are sent
multiple times. They appear only once in the messages app, but the other
end receives them multiple times (up to 5 times I believe).
In the example of the attached screenshots, the sender never received
the confirmation that it actually succeeded, the receiver however
received the message multiple times. Also the operator will charge for
each sent instance. I have seen other cases where eventually the
confirmation comes through after, say, 3 attempts and it stops retrying.
I'm not really sure about what to do if the confirmation doesn't come
through the network, but as I've never seen this issue with other
phones, I think it must be something like the retries being sent with a
different ID, so the operator cannot match the message to previous
attempts? Or perhaps the timeout for waiting for the reply is just too
short?
** Affects: canonical-devices-system-image
Importance: Undecided
Status: New
** Affects: messaging-app (Ubuntu)
Importance: Undecided
Status: New
** Affects: ofono (Ubuntu)
Importance: Undecided
Status: New
** Attachment added: "sms-dupes-receiver.jpg"
https://bugs.launchpad.net/bugs/1537735/+attachment/4556216/+files/sms-dupes-receiver.jpg
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Phonedations bugs, which is subscribed to ofono in Ubuntu.
https://bugs.launchpad.net/bugs/1537735
Title:
SMS are sent (and charged for) multiple times
Status in Canonical System Image:
New
Status in messaging-app package in Ubuntu:
New
Status in ofono package in Ubuntu:
New
Bug description:
When there is poor network coverage, it often happens that SMS are
sent multiple times. They appear only once in the messages app, but
the other end receives them multiple times (up to 5 times I believe).
In the example of the attached screenshots, the sender never received
the confirmation that it actually succeeded, the receiver however
received the message multiple times. Also the operator will charge for
each sent instance. I have seen other cases where eventually the
confirmation comes through after, say, 3 attempts and it stops
retrying.
I'm not really sure about what to do if the confirmation doesn't come
through the network, but as I've never seen this issue with other
phones, I think it must be something like the retries being sent with
a different ID, so the operator cannot match the message to previous
attempts? Or perhaps the timeout for waiting for the reply is just too
short?
To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1537735/+subscriptions
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