@Michael Sorry for the delay in response... RTM has been first and foremost on everyone's plate...
Thanks for the detailed bug report too. FYI, network-test-session was originally designed for tracking location-service and nuntium bugs. That said, I was able to gather some useful information from the logs. First, a couple of questions... 1. Has the device ever connected at faster connection speed or has it been fixed at 2g from the start? 2. You state that krillin has no issues connecting at faster speeds. Are both devices using SIMs from the same operator? If not, can you try switching the SIM from the krillin into the mako to see if it makes a difference? 3. When it finally connected in 3g, did it stay that way, or did it eventually fall back to 2g again? If you can get it to switch to 3g again, could you run the following command and add the output to the bug? $ /usr/share/ofono/scripts/list-modems Also, please attach the output of 'list-contexts' ( in the same dir ) as well. A couple other comments: * looking at the syslog, it appears that the device isn't every truly going into deep sleep as evidenced by the some ~3k "Suspended for 0.000" seconds messages. * I see a kernel message that states: "rmnet_usb0 no IPv6 routers present". This may be harmless, but it may tie in to a later point. * Looking at the output of list-modems in the network-test-session.log, I do indeed see that the ConnectionManager's "Bearer" property is set to "edge" ( 2g ). Furthermore, 'NetworkRegistration' shows the 'MobileCountryCode'=260 ( Poland ) and MobileNetworkCode=03 ( Orange ). However... the 'Name' is set to "nju", not "Orange". Is there any chance that your wife is using a SIM from a MVNO that may be using Orange's network? * I checked our APN database ( /etc/apns-conf.xml in the /system/etc/ ) and noticed that Orange includes the attribute 'authtype=1'. We ignore this attribute, which might be causing the problem. When we discussed whether or not to support this attribute, we were told by ofono upstream that this was a deprecated parameter and would make no difference. That said, we explicitly set it to 0 for MTK modems, so there's a chance this might be causing problems. * Finally, I also noticed on the wikipedia page for Orange Poland, that IPv6 ( which we don't yet support ) was rolled out in March 2013. You wouldn't by any chance have access to an Android device you could use to check the provisioning to see if IPv6 is configured? -- You received this bug notification because you are a member of Ubuntu Phonedations bugs, which is subscribed to ofono in Ubuntu. https://bugs.launchpad.net/bugs/1407929 Title: [phone] Can't get a GSM connection faster than 2G Status in the base for Ubuntu mobile products: Incomplete Status in indicator-network package in Ubuntu: Invalid Status in ofono package in Ubuntu: Incomplete Bug description: This might not be the place for this bug, please reassign as appropriate. My wife's mako does not seem to be able to connect to GSM data over any connection faster than 2G, on full signal, even though krillin right next to it connects in HSDPA just fine. Cellular settings is set at 2G/3G so that should not be a problem. Toggling plane mode doesn't help. After switching cellular data off and back on, finally it connected in 3G (but still not HSDPA). Please find attached network-test-session logs from when I toggled Flight mode, Cellular data and Connection type to get there. ProblemType: Bug DistroRelease: Ubuntu RTM 14.09 Package: indicator-network 0.5.1+15.04.20141215~rtm-0ubuntu1 Uname: Linux 3.4.0-5-mako armv7l ApportVersion: 2.14.7-0ubuntu8 Architecture: armhf Date: Tue Jan 6 12:01:55 2015 InstallationDate: Installed on 2014-12-18 (18 days ago) InstallationMedia: Ubuntu Utopic Unicorn (development branch) - armhf (20141218-163635) SourcePackage: indicator-network UpgradeStatus: No upgrade log present (probably fresh install) indicator-network.log: Attempted to unregister path (path[0] = org path[1] = freedesktop) which isn't registered Attempted to unregister path (path[0] = org path[1] = freedesktop) which isn't registered upstart.indicator-network.log: Attempted to unregister path (path[0] = org path[1] = freedesktop) which isn't registered Attempted to unregister path (path[0] = org path[1] = freedesktop) which isn't registered To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1407929/+subscriptions -- Mailing list: https://launchpad.net/~ubuntu-phonedations-bugs Post to : ubuntu-phonedations-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phonedations-bugs More help : https://help.launchpad.net/ListHelp
