Dear all, I had a similar problem but found that performing the factory reset through manipulating the power and volume buttons restored a working system.
http://askubuntu.com/questions/602834/how-to-reset-bq-ubuntu-phone-when-gui-is-inaccessible cheers On Thu, Apr 2, 2015 at 10:30 AM, John McAleely <[email protected]> wrote: > Ari, > > That does sound unfortunate. From the evidence of our sever logs (and lots > of reports seen of success), I am hopeful your situation is very rare. > > A couple of questions if I may: > > - Had you experimented with making the image writable? I don't think the > effects should be as catastrophic as you note, but there's a first time for > everything. > > - I have seen bootloops as you mention when the device is in a very low > power state, and trying to charge via a USB socket attached to a PC (So > it's also *trying* to do other things). Are you using the charger from the > box to power it, or something else? It seems that once the device is > somewhat charged, it recovers. > > If the device does not come back to normality, this is one reset option > you could try: > > > http://askubuntu.com/questions/602035/how-do-i-use-ubuntu-device-flash-with-the-bq-aquaris-e4-5 > > (it will wipe your phone). You might also approach BQ support - they are > at least going to know if yours is the only report they've seen of this > problem, which might help us to diagnose it. > > J > > > On 2 April 2015 at 08:50, Ari Börde Kröyer <[email protected]> wrote: > >> Hi >> >> On Monday I received my new Ubuntu phone. Everything was fine. This >> morning I saw an OTA system update and proceeded to install it. >> >> Now the phone has gone into a loop switching on and off every few seconds >> and showing the bq screen, but it never boots. :( :( >> >> Additional info: >> >> >> - I plugged in the charger before starting the update. >> - The phone listed several app updates in addition to the system >> update (v. 20), but I only requested to download the system update. >> - I left the phone while it was downloading. After a few minutes I >> unlocked the screen, checked that the download was complete, and requested >> 'install'. >> - The phone promptly rebooted, showing a large Ubuntu spinning logo. >> This continued for approximately 10 minutes. >> - The phone then rebooted showing the bq logo for a fairly long time >> (approximately 1-2 minutes, not sure) >> - Then it rebooted once more, this time into a loop where the bq logo >> flashes on and stays for 10 seconds, turns off and repeats. >> >> This is the state the phone is in now. I guess I will just have to let it >> continue until the battery dies and then wait for a response to this email. >> >> I certainly hope other Ubuntu phone owners are not experiencing the same >> thing! >> >> Best regards, >> Ari >> >> -- >> Mailing list: https://launchpad.net/~ubuntu-phone >> Post to : [email protected] >> Unsubscribe : https://launchpad.net/~ubuntu-phone >> More help : https://help.launchpad.net/ListHelp >> >> > > -- > Mailing list: https://launchpad.net/~ubuntu-phone > Post to : [email protected] > Unsubscribe : https://launchpad.net/~ubuntu-phone > More help : https://help.launchpad.net/ListHelp > >
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