On Saturday, December 20, 2014, Victor Thompson <victor.thomp...@gmail.com> wrote: > Robert, we are on the same page here (more or less) :) > On Fri, Dec 19, 2014 at 8:59 PM, Robert Schroll <rschr...@gmail.com> wrote: >>> >>> LP is not a full solution since it leaves out potentially many developers and their apps--so why even consider it? >> >> Because it exists. >> >> Look, it'd be great to have this work with all bug trackers ever. It'd be great to design a new bug tracker that's fully integrated with the click store and myapps.ubuntu.com. But that's a whole lot of work for an already over-extended project. >> >> I feel like this could be implemented in a person-week. Less, perhaps, if that person were already a scopes and Launchpad expert. Once that's working and insanely popular, we could add other backends. > > I still have to reiterate that a full solution for all developers is necessary. I'd like to revise my previous statement that we should have a checkbox for "buggy" apps. I think we may want two: 1) the app is "Broken", 2) the app "Very poor in performance.".
With my user hat on, a buggy application is just a bad application (read on for comments on an in development scenario). > I understand your frustration, Robert. The Music app has, perhaps, seen the most breakages of any app. No, actually I can guarantee that the Music app has seen the most breakages. Matter of fact, the Music app has probably seen more breakages than all the core apps combined. We have had to deal with changes in the SDK (like you), but also changes in media-hub (which provides the sound and video backend to the system--changes have been fast moving, awesome, and will continue as the platform expands to service more than the phone), mediascanner (which provides metadata for the Music app and the "My Music" and "Music" scopes, it may be a little bit more solidified now, however), and various other changes in packages concerning media playback (oxide, gstreamer, codecs, etc). Also, I maintain a few web apps that have (at various stages in their lifespan) been very unresponsive. Shamefully unresponsive. I feel I am the foremost authority on broken and poorly performing apps. *sigh* Maybe just channel information in the review is enough. I bet most of the breakages come from people running devel-proposed. I'd assume anyone running that has sufficient knowledge to find the bug tracker and if the ratings are separated correctly, it will provide enough assurance to just dismiss the review. > This is why I think we need a full stop solution that doesn't include a bug reporter. The solution needs to be integrated into the store UI itself and needs to be part of the data it maintains. Anything less is a waste. > That being said, I do want to express my optimism that breakages will hopefully be nonexistent once the first device is released. I agree with you 100%, it has been hard triaging the stuff left in reviews. And you also already understand that the users are a bit frustrated when they file this information. They aren't even paying customers! It'll be even more important to have stability once the device is released. But nonetheless, introducing a bug tracker will not help their piece of mind and it will only serve to add further confusion. > >>> >>> I don't want users to be forced to file LP bugs in order to get bugs fixed in any of my future projects. >> >> The user shouldn't know or care that the bug is being filed on LP, or anywhere else. They get a text box, a submit button, and, a few days/weeks/months later, an email saying the bug has been fixed. As a user, if it's broken, I'll review and remove. Your best bet here is silent or recoverable errors reported to errors.ubuntu.com with enorugh info for you to fix in the background. >> >> Right now, they would need to interact with LP to follow up on the bug. But if we can get LP to steal Github's respond-by-email mechanic, even that wouldn't be necessary. >> >> Robert >> > >
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