Pardon the duplicate Matthew, I forgot to click reply to all. Just re-sending for the sake of the conversation.
On Fri, Apr 24, 2009 at 11:03 AM, Oli Warner <o...@thepcspy.com> wrote: > Thanks for getting back to me. > > > If not, why on earth not? [regarding security updates being installed >> instantly] >> >> That's something we need to discuss further. There are benefits to >> installing security updates automatically, but there are also costs, >> especially with updates to programs such as Firefox that malfunction if >> you are running them while they are being updated. >> > > Yes I can see that being an issue that needs engineering. > > Firefox does have session saving but I suspect that would still leave some > users with data-loss (eg filling out Flash powered forms). And yes, services > are another issue. > > >> >... >> > What I'm suggesting is we go all-out to ensure people know there are >> > updates and they know what to do. Think an animated, spinning version >> > of the update notification, balloon pop-ups explaining why installing >> > the updates is a good idea and if they close that balloon, leave the >> > icon in the notification area, spawning fresh balloons at increased >> > frequency. >> > >> > You could argue that it's equally annoying as just spawning the update >> > window and I'd probably agree, but I think it's that important to make >> sure >> > users do their updates. >> >... >> >> I don't understand why you think that would be better than opening the >> updates window. > > > Well I presume it's not called the Notification Area for our health =) So > from a desktop-unification point of view, it's obvious why, I hope. > > Popping up balloons demanding some action (even if they choose to click > ignore) is a much better way for the user to understand that they have > updates that *need* installing. > > Analogy time. Imagine installing updates is like paying your bills. I'd > much rather have a letter come through the door when a bill was due. That's > how I receive all sorts of other notifications. The current update > notification (update manager popping up) is like waking up in the morning to > find an agent of the company sitting in your kitchen asking for payment. > It's intrusive and confusing. > > My suggestion is more intrusive than than the old behaviour but only > because I know several people who just didn't understand what the orange > update icon meant. An actionable balloon doesn't get in the way like a > window does but it lets the user know that something needs doing. > > The extension to my idea would allow trivial updates to be done *from the > balloon* which I think would make things even easier for non-power users > who don't need or want to know what updates are going to be installed. > > But as I said before, before any changes are made, there needs to be a > system in place so we can track how successful any given update model is. > Very hard to guess how non-power-user treat the current methods. They might > be ignored even more than the little orange icon. They might be a raving > success. Who knows?! >
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