In my opinion this isn't a bug. It's just the result of one (!)
usability test. The author of the article: "The main issue with the
desktop experience is that the geeky programmers and designers assume
too much from the average user." User testing is good but he makes a
mistake. He assumes that his girlfriend is representative for every
other ubuntu novice/user. Geeky devs make ubuntu user friendly for geeky
users, he is making ubuntu user friendly for his girlfriend. The last
one is probable better but not perfect. To solve this problem you have
to test a case on several users, according to Jacob Nielsen 5 users
should be fine: http://www.useit.com/alertbox/20000319.html. On the
other side it would surprise me if the results of other tests are
different, but you have to know for sure.

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Ubuntu doesn't pass contentconsumer's "girlfriend test"
https://bugs.launchpad.net/bugs/223436
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