This problem is probably related to a specific combination of software
and it would be useful to know which combination everyone is using.  For
example I no longer have any issues and I am using:

linux-source-2.6.24: Installed: 2.6.24-16.30
xorg: Installed: 1:7.3+10ubuntu10
VMWare workstation: 6.0.2 build-59824
VMWare workstation tools: 7.2.8 build-59824

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Shift key (and caps lock) stop working when using VMWare
https://bugs.launchpad.net/bugs/195982
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