Check which version of kde-guidance you are using. (This can be doing by
issuing the following command in a terminal "dpkg -l kde-guidance"
without the quotes).

Run the user configuration utility from the terminal. Can be done with
the command "userconfig", again without the quotes. What happens, which
errors is reported in the terminal.

If you need to use the user configuration utility in administrator mode,
you should run "sudo userconfig" in a terminal.

Please report what happens. You will most likely receive some errors in
the terminal; please attach them as a file in your response.

-- 
Modify and New in userconfig don't work due to unicode errors
https://bugs.launchpad.net/bugs/205487
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