Public bug reported:
On Ubuntu Noble (24.04), using Wayland with Intel Iris Xe graphics (Raptor
Lake-P), the GNOME Shell graphical interface randomly freezes, crashes, and
forces logout. All running applications close without warning. This frequently
occurs while browsing (Chrome/Firefox), but it has also happened without heavy
system load. Switching to Xorg session significantly reduces or eliminates the
crashes.
Steps to reproduce:
Log into Ubuntu Wayland session on a system with Intel Iris Xe Graphics
(Raptor Lake-P).
Open browser applications (Chrome or Firefox) and use normally.
Wait until graphical session freezes/crashes (usually within minutes or
hours of usage).
Symptoms:
Graphical interface freezes abruptly.
Session immediately ends, and user is forced back to login screen.
No visible error dialog upon crash.
Hardware & Software details:
Ubuntu Version: 24.04 Noble
Kernel version: Linux Yoga-9-14IRP8 6.11.0-19-generic #19~24.04.1-Ubuntu SMP
PREEMPT_DYNAMIC Mon Feb 17 11:51:52 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
GPU: Intel Corporation Raptor Lake-P [Iris Xe Graphics] (rev 04)
Mesa driver version: 24.2.8 (intel-media-va-driver 24.1.0, mesa-va-drivers
24.2.8)
Session type: Wayland (issue occurs), Xorg (no issue observed)
Relevant errors from journalctl:
gnome-shell[...]: JS ERROR: Gio.IOErrorEnum: Xwayland exited unexpectedly
libGL error: failed to create dri screen
libGL error: failed to load driver: iris
gnome-shell[...]: Cursor update failed: drmModeAtomicCommit: Invalid argument
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: gnome-shell 46.0-0ubuntu6~24.04.6
ProcVersionSignature: Ubuntu 6.11.0-19.19~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-19-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 11 22:41:40 2025
DisplayManager: gdm3
InstallationDate: Installed on 2025-02-02 (37 days ago)
InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64
(20240827.1)
ProcEnviron:
LANG=hu_HU.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
RelatedPackageVersions: mutter-common 46.2-1ubuntu0.24.04.6
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble wayland-session
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https://bugs.launchpad.net/bugs/2102052
Title:
Gnome-shell crashes randomly on Wayland with Intel Iris Xe GPU (Raptor
Lake-P)
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