** Description changed:
+ [SRU Justification]
+
+ [Impact]
+
+ Intel ARL platform system hangs after playing 20 mins video streaming.
+
+ [Fix]
+
+ Proposed to upgrade Intel i915 GuC firmware to v70.36.0 at upstream
+ commit 36d0c64694dc ("i915: Update GUC to v70.36.0 for ADL-P, DG1, DG2,
+ MTL, TGL").
+
+ [Test Case]
+
+ 1. Connect wired network,
+ 2. play online video streaming for >= 20 mins
+ 3. Verified updates working after one overnight playing and 9 30-mins cycles.
+
+ [Where problems could occur]
+
+ Intel ARL platforms equip same graphic core with MeteorLake. This update
+ will also affect MTL and other few platforms.
+
+ [Other Info]
+
+ Plucky has it since version 20241219.git3f227859-0ubuntu1. Nominate for
+ Oracular and Noble as the platforms are supported in these series.
+
+ ========== original bug report ==========
+
[Summary]
SUT play online video via http://iqiyi.com about 20~30 min, system will
hang, and power LED blink 1 amber 8 white(CATERR)
[Steps to reproduce]
Boot to OS.
Connect wired network, and play online video through igiyi.
Issue occur.
-
[Expected result]
- System work normal.
+ System work normal.
[Actual result]
System hang.
[Failure rate]
~50%
[Additional information]
VP on I219 and RTL SKU
VP on playing iqiyi or bilibili video
VP on UMA SKU
SKU: AIO ARL 35W
bios-version: 1.0.0 and 1.1.0
kernel-version: 6.11.0-1012-oem
- ---
+ ---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/seq: ubuntu 1583 F.... pipewire
- /dev/snd/controlC0: ubuntu 1586 F.... wireplumber
+ USER PID ACCESS COMMAND
+ /dev/snd/seq: ubuntu 1583 F.... pipewire
+ /dev/snd/controlC0: ubuntu 1586 F.... wireplumber
CasperMD5CheckMismatches: ./casper/initrd ./casper/vmlinuz
./casper/minimal.standard.live.hotfix.manifest
./casper/minimal.standard.live.hotfix.size ./casper/minimal.standard.live.size
./casper/minimal.manifest ./casper/minimal.standard.manifest
./casper/minimal.standard.size ./casper/minimal.hotfix.size
./casper/minimal.standard.live.hotfix.squashfs
./casper/minimal.standard.hotfix.squashfs ./casper/minimal.standard.hotfix.size
./casper/minimal.hotfix.squashfs ./casper/minimal.standard.live.manifest
./casper/minimal.size ./boot/grub/grub.cfg
CasperMD5CheckResult: fail
Dependencies: firmware-sof-signed 2023.12.1-1ubuntu1.4
DistributionChannelDescriptor:
- # This is the distribution channel descriptor for Ubuntu 24.04 for Dell
- # For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
- canonical-oem-somerville-noble-oem-24.04b-proposed-20250117-165
+ # This is the distribution channel descriptor for Ubuntu 24.04 for Dell
+ # For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
+ canonical-oem-somerville-noble-oem-24.04b-proposed-20250117-165
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2025-02-26 (13 days ago)
InstallationMedia: Ubuntu OEM 24.04.1 LTS "Noble Numbat" - Release amd64
(20250116)
MachineType: Dell Inc. Dell Pro 24 All-in-One QC24251
Package: linux-firmware
PackageArchitecture: amd64
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-1012-oem
root=UUID=3d512100-a684-4d88-ad5c-7ea364f7856f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.11.0-1012.12-oem 6.11.0
RelatedPackageVersions:
- linux-restricted-modules-6.11.0-1012-oem N/A
- linux-backports-modules-6.11.0-1012-oem N/A
- linux-firmware 20240318.git3b128b60-0ubuntu2.7
+ linux-restricted-modules-6.11.0-1012-oem N/A
+ linux-backports-modules-6.11.0-1012-oem N/A
+ linux-firmware 20240318.git3b128b60-0ubuntu2.7
Tags: noble
Uname: Linux 6.11.0-1012-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 02/12/2025
dmi.bios.release: 1.1
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.1
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.0
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.1:bd02/12/2025:br1.1:efr1.0:svnDellInc.:pnDellPro24All-in-OneQC24251:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:sku0CEB:
dmi.product.family: Dell Pro Desktops
dmi.product.name: Dell Pro 24 All-in-One QC24251
dmi.product.sku: 0CEB
dmi.sys.vendor: Dell Inc.
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/2101841
Title:
Dell AIO of Intel ARL platform may hang after playing video streaming
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/2101841/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
