Public bug reported:
[ Impact ]
When we relaunched Edubuntu, following Ubuntu Studio's lead, we made the
decision to consolidate primary support into the StackExchange-hosted,
yet unofficial Ask Ubuntu.
In November 2024, due to the outdatedness of the forum software and the
inability to properly update it, the time came to shutter the Ubuntu
Forums and the decision was made to move the technical support to Ubuntu
Discourse, which had previously disallowed all technical support. Now,
there is a category dedicated specifically for technical support.
Additionally, there is a non-technical-support section dedicated for the
Edubuntu community, which we also use for our release notes and
announcements.
Ask Ubuntu is in a state of disarray and is only getting worse.
StackExchange keeps changing moderation rules for the moderators, and
the moderators are powerless to do anything. Additionally, they took
away the OpenSSO ability, which disabled Launchpad-based sign-ons and
accounts. StackExchange has been less than helpful in getting these
accounts back or reenabling OpenSSO. This is highly problematic and,
coupled with Ask Ubuntu's unofficial status, is part of the reason for
this switch.
Currently, in the Edubuntu Information and Administration folder in the
Application Overview, there is an icon for "Ask Ubuntu." This icon needs
to be switched to point to the "Welcome to Help and Support" post on
Ubuntu Discourse, and a new icon needs to be added to point to the
Edubuntu category of the Discourse.
[ Test Case ]
In any supported Edubuntu installation (as of this writing, 24.04,
24.10):
* Open the Application Overview
* Go to the Edubuntu Information and Administration folder.
Expected Result: Icon for "Help and Support" opening website to "Welcome
to Help and Support" post on Ubuntu Discourse, and another icon for
"Edubuntu Community".
Actual Result: "Ask Ubuntu" Icon exists
[ What could go wrong ]
It is possible that the .desktop files are all wrong and that xdg-open
just won't work, but this is what testing is for. Testing seems to work,
and all signs point to everything working.
Initial community reaction asking about this change seems to be positive
and welcome, however, we cannot account for everyone. Based on the
feedback we've had so far, I'd consider negative reactions "edge cases".
** Affects: edubuntu-menu (Ubuntu)
Importance: Medium
Assignee: Erich Eickmeyer (eeickmeyer)
Status: In Progress
** Affects: edubuntu-menu (Ubuntu Noble)
Importance: High
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Affects: edubuntu-menu (Ubuntu Oracular)
Importance: High
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Affects: edubuntu-menu (Ubuntu Plucky)
Importance: Medium
Assignee: Erich Eickmeyer (eeickmeyer)
Status: In Progress
** Also affects: edubuntu-menu (Ubuntu Noble)
Importance: Undecided
Status: New
** Also affects: edubuntu-menu (Ubuntu Oracular)
Importance: Undecided
Status: New
** Also affects: edubuntu-menu (Ubuntu Plucky)
Importance: Medium
Assignee: Erich Eickmeyer (eeickmeyer)
Status: In Progress
** Changed in: edubuntu-menu (Ubuntu Oracular)
Importance: Undecided => High
** Changed in: edubuntu-menu (Ubuntu Noble)
Importance: Undecided => High
** Changed in: edubuntu-menu (Ubuntu Noble)
Assignee: (unassigned) => Erich Eickmeyer (eeickmeyer)
** Changed in: edubuntu-menu (Ubuntu Oracular)
Assignee: (unassigned) => Erich Eickmeyer (eeickmeyer)
** Changed in: edubuntu-menu (Ubuntu Noble)
Milestone: None => noble-updates
** Changed in: edubuntu-menu (Ubuntu Oracular)
Milestone: None => oracular-updates
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/2093141
Title:
[SRU] Switch from Ask Ubuntu to Ubuntu Discourse for Primary Support
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/edubuntu-menu/+bug/2093141/+subscriptions
--
ubuntu-bugs mailing list
ubuntu-bugs@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
