Public bug reported:
I reported this in SEPT 2024 to the ASKUBUNTU page and noticed some other user
reporting the same problem. All recommendations offered by senior users were
tried, but none solved the problem.
On "FILES", I click on "OTHER LOCATIONS". The app shows all the drives
available on the system.
I click on my 2Tb HDD (or on any USB stick inserted) and I get this msg:
UNABLE TO ACCESS LOCATION. ERROR MOUNTING (drive address), WRONG FS TYPE, BAD
OPTION, BAD SUPERBLOCK OF (drive addr). MISSING CODEPAGE OR HELPER PROGRAM, OR
OTHER ERROR.
I am using Ubuntu since release 15, maybe even before, can't recall my first
installation. Never had this problem before.
On both U24.1 & U24.04 the same mesg is displaied. In U22 & previous releases,
I never had any problems with the drive.
If I use "DISK" I have the same problem; with "DISK ANALYZER" the drive is
reported as UNMOUNTED and impossible to MOUNT it.
I have now a dual boot with U22 + U24. If I now boot on U22 I can read/write
data to the drive without any problems. This all applies to any installed USB
stick.
Just installed now 4/JAN/2025 a new Ubuntu 24.10 hoping to see this bug clear,
but this bug is still there.
I see that this bug is reported for many months on ASKUBUNTU web page.
How long does it take to get a bug in the system fixed?
# System Details Report
---
## Report details
- **Date generated:** 2025-01-04 16:48:13
## Hardware Information:
- **Hardware Model:** MICRO-STAR INTERNATIONAL
CO.,LTD MS-7529
- **Memory:** 4.0 GiB
- **Processor:** Pentium® E5400 × 2
- **Graphics:** i915 (chipset: G33)
- **Disk Capacity:** 2.2 TB
## Software Information:
- **Firmware Version:** V4.4
- **OS Name:** Ubuntu 24.10
- **OS Build:** (null)
- **OS Type:** 64-bit
- **GNOME Version:** 47
- **Windowing System:** Wayland
- **Kernel Version:** Linux 6.11.0-13-generic
In TERMINAl
apt-cache policy pkgname
N: Unable to locate package pkgname
No idea which package this is
ProblemType: Bug
DistroRelease: Ubuntu 24.10
Package: mount 2.40.2-1ubuntu1
ProcVersionSignature: Ubuntu 6.11.0-13.14-generic 6.11.0
Uname: Linux 6.11.0-13-generic x86_64
ApportVersion: 2.30.0-0ubuntu4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Jan 4 16:19:26 2025
InstallationDate: Installed on 2025-01-04 (0 days ago)
InstallationMedia: Ubuntu 24.10 "Oracular Oriole" - Release amd64 (20241009.4)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
SourcePackage: util-linux
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: util-linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug oracular wayland-session
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https://bugs.launchpad.net/bugs/2092990
Title:
UNABLE TO ACCESS LOCATION. ERROR MOUNTING drive
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