Public bug reported:
I have a laptop with an integrated intel intel gpu, 2/3 days ago it was working
fine; I have 1 monitor plugged with hdmi and the other one with USB-c
Now, the one plugged with USB-C get a lower resolution 1024*768 (not
changeable) if the HDMI is plugged at the same time (it works well if I only
have the USB c plugged)
Feel free to ask if you need information
cat /var/log/apt/history.log (relevant lines)
Start-Date: 2024-03-29 14:21:01
Commandline: apt upgrade -y
Requested-By: roudonro (1000)
Upgrade: snapd:amd64 (2.58+22.04.1, 2.61.3+22.04)
End-Date: 2024-03-29 14:21:15
Start-Date: 2024-04-02 16:06:48
Commandline: apt upgrade gnome-calendar
Requested-By: roudonro (1000)
Upgrade: coreutils:amd64 (8.32-4.1ubuntu1.1, 8.32-4.1ubuntu1.2), apt:amd64
(2.4.11, 2.4.12), libapt-pkg6.0:amd64 (2.4.11, 2.4.12), libmutter-10-0:amd64
(42.9-0ubuntu5, 42.9-0ubuntu7), libwbclient0:amd64 (2:4.15.13+dfsg-0ubuntu1.5,
2:4.15.13+dfsg-0ubuntu1.6), libsmbclient:amd64 (2:4.15.13+dfsg-0ubuntu1.5,
2:4.15.13+dfsg-0ubuntu1.6), mutter-common:amd64 (42.9-0ubuntu5, 42.9-0ubuntu7),
update-notifier:amd64 (3.192.54.6, 3.192.54.8), gir1.2-mutter-10:amd64
(42.9-0ubuntu5, 42.9-0ubuntu7), samba-libs:amd64 (2:4.15.13+dfsg-0ubuntu1.5,
2:4.15.13+dfsg-0ubuntu1.6), apt-utils:amd64 (2.4.11, 2.4.12),
update-notifier-common:amd64 (3.192.54.6, 3.192.54.8)
End-Date: 2024-04-02 16:06:51
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-26.26~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 4 09:15:15 2024
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] [8086:9a49] (rev 01)
(prog-if 00 [VGA controller])
Subsystem: Dell TigerLake-LP GT2 [Iris Xe Graphics] [1028:0a21]
InstallationDate: Installed on 2024-03-27 (7 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64
(20240220)
MachineType: Dell Inc. Latitude 5520
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-26-generic
root=UUID=d63caf0d-f785-49dd-94e1-518dc8a874be ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2023
dmi.bios.release: 1.31
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.31.0
dmi.board.name: 0DPC2R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.31.0:bd08/08/2023:br1.31:svnDellInc.:pnLatitude5520:pvr:rvnDellInc.:rn0DPC2R:rvrA00:cvnDellInc.:ct10:cvr:sku0A21:
dmi.product.family: Latitude
dmi.product.name: Latitude 5520
dmi.product.sku: 0A21
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1~22.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 23.0.4-0ubuntu1~22.04.1
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.8
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy resolution ubuntu wayland-session
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https://bugs.launchpad.net/bugs/2060204
Title:
Resolution drop on third monitor on USB C
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