Public bug reported:
A fresh install of Ubuntu 20.04.4 has GUI freezes frequently (i.e., a
dozen times daily) at inconsistent intervals and times, and not
obviously in response to any particular user input. The system then is
unresponsive to user input, although the mouse cursor does continue to
move about.
The syslog messages reveal the message from gsd-media-keys "[GFX1]:
Device reset due to WR context"
The freeze also is preceded by often hundreds of pulseaudio messages
related to latency issues, notwithstanding that no audio is playing.
Often, gdm-x-session messages appear referencing the NVIDIA GPU and
"WAIT". The pulseaudio message "setting avail_min=87496" often is the
last message and if not, one of the last, before the reboot.
Also common before is a gnome-shell message "Ignored exception from dbus
method: Gio.DBusError:
GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name
com.gonzaarcr.appmenu was not provided by any .service files", which
precedes the pulseaudio messages.
Happy to provide any other information but would welcome some guidance
because I'm on day 11 or 12 of this installation and wearing out my
welcome at Google.
Ubuntu 20.04.4 LTS
apt-cache returns:
Installed: 3.36.9-0ubuntu0.20.04.2
Candidate: 3.36.9-0ubuntu0.20.04.2
Version table:
*** 3.36.9-0ubuntu0.20.04.2 500
500 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64
Packages
100 /var/lib/dpkg/status
3.36.4-1ubuntu1~20.04.2 500
500 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages
3.36.1-5ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu focal/main amd64 Packages
Expected behavior: Stability, especially from the fourth release of a
LTS.
Behavior: Persistent GUI freezes
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.9-0ubuntu0.20.04.2
ProcVersionSignature: Ubuntu 5.13.0-40.45~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-40-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.23
Architecture: amd64
CasperMD5CheckResult: skip
Date: Sat Apr 23 16:26:45 2022
DisplayManager: gdm3
GsettingsChanges:
InstallationDate: Installed on 2022-04-09 (14 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.36.9-0ubuntu0.20.04.2
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1970072
Title:
Frequent GPU Resets (and GUI Freeze) by gsd-media-keys
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