Many thanks for your help. It did happen again today while using MS Teams. This is the first time using Ubuntu in about 9 years, everything back then just seemed to work with no issue. I had to try and search for 4 hours to find terminal input to get my WiFi adapter to work! I didn’t really grasp the terminal and I am finding it exceedingly difficult to run commands successfully and find crash reports. I do apologise for the lack of apparent information
On Tue, 19 Jan 2021 at 02:05, Daniel van Vugt <1912...@bugs.launchpad.net> wrote: > Thanks for the bug report. > > I can't see any crashes or freezes in the attached files. Next time the > problem happens, please reboot and then in a Terminal run: > > journalctl -b-1 > prevboot.txt > > and attach the resulting text file here. > > Please also follow these steps to check for past crashes: > > 1. Look in /var/crash for crash files and if found run: > ubuntu-bug YOURFILE.crash > Then tell us the ID of the newly-created bug. > > 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where > ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. > Do you find any links to recent problems on that page? If so then please > send the links to us. > > 3. If step 2 also failed then apply the workaround from bug 994921, > reboot, reproduce the crash, and retry step 1. > > Please take care to avoid attaching .crash files to bugs as we are > unable to process them as file attachments. It would also be a security > risk for yourself. > > ** Summary changed: > > - Xorg freeze > + The system crashes/hangs > > ** Package changed: xorg (Ubuntu) => ubuntu > > ** Changed in: ubuntu > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1912275 > > Title: > The system crashes/hangs > > Status in Ubuntu: > Incomplete > > Bug description: > the system crashes/hangs and sound loops when watching videos. please > help as this laptop is needed for my child's home schooling > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.8.0-38.43~20.04.1-generic 5.8.18 > Uname: Linux 5.8.0-38-generic x86_64 > NonfreeKernelModules: wl > ApportVersion: 2.20.11-0ubuntu27.14 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Mon Jan 18 22:46:57 2021 > DistUpgraded: Fresh install > DistroCodename: focal > DistroVariant: ubuntu > DkmsStatus: > bcmwl, 6.30.223.271+bdcom: added > broadcom-sta, 6.30.223.271, 5.8.0-38-generic, x86_64: installed > GpuHangFrequency: Several times a day > GpuHangReproducibility: Occurs more often under certain circumstances > GpuHangStarted: Immediately after installing this version of Ubuntu > GraphicsCard: > Intel Corporation Haswell-ULT Integrated Graphics Controller > [8086:0a16] (rev 0b) (prog-if 00 [VGA controller]) > Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics > Controller [103c:227e] > InstallationDate: Installed on 2021-01-18 (0 days ago) > InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 > (20200731) > MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC > ProcEnviron: > LANGUAGE=en_GB:en > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=en_GB.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-38-generic > root=UUID=1abcb365-cc5b-42e1-8f23-09c6b2cfd2b6 ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > Title: Xorg freeze > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 12/19/2014 > dmi.bios.release: 15.52 > dmi.bios.vendor: Insyde > dmi.bios.version: F.34 > dmi.board.asset.tag: Type2 - Board Asset Tag > dmi.board.name: 227E > dmi.board.vendor: Hewlett-Packard > dmi.board.version: 77.35 > dmi.chassis.type: 10 > dmi.chassis.vendor: Hewlett-Packard > dmi.chassis.version: Chassis Version > dmi.ec.firmware.release: 77.53 > dmi.modalias: > dmi:bvnInsyde:bvrF.34:bd12/19/2014:br15.52:efr77.53:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0975100000405F10000620180:rvnHewlett-Packard:rn227E:rvr77.35:cvnHewlett-Packard:ct10:cvrChassisVersion: > dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null > dmi.product.name: HP Pavilion 15 Notebook PC > dmi.product.sku: J5B67EA#ABU > dmi.product.version: 0975100000405F10000620180 > dmi.sys.vendor: Hewlett-Packard > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx N/A > version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+bug/1912275/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1912275 Title: The system crashes/hangs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1912275/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
