It sounds like nautilus is blocked waiting for one or more slow mounts.
Most likely that's a network mount, so try removing any of those
temporarily. Less likely it's a local disk failure.
Please also check that the problem is not high CPU by running 'top'.
If you can't find the source of the problem then please:
1. Reboot to create a fresh system log.
2. Reproduce the problem once.
3. Immediately run:
journalctl -b0 > journal.txt
and attach the resulting text file here.
** Package changed: gnome-shell (Ubuntu) => nautilus (Ubuntu)
** Changed in: nautilus (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1899720
Title:
Gnome takes MORE THAN 20 SECONDS to open a folder
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